Relationship Manager Inbound (f/m/d)
HSBC · Paris, Île-de-France, France
- On site
- Full-time
- $80,000 / year
- Paris, Île-de-France, France
Job highlights
- Manage client portfolios for commercial banking.
- Ensure service delivery and risk management.
- Collaborate with global relationship managers.
- Address diverse client needs across banking services.
- Maintain client engagement and deliver fair outcomes.
About the role
Relationship Manager Inbound
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking), and Global Banking Multinationals (MNC) customers across Europe, ensuring service delivery, risk management and operational excellence.
Collaborating with Global Relationship Managers/ Bankers, the role involves addressing diverse client needs across Credit & Lending, Cash management and Global Trade and Receivables Finance.
In This Role You Will
Role and Responsibilities:
- Maintain a high standard of client relationships, manage customer, and develop strategies for superior customer service.
- Collaborate with the Global Relationship Managers of the clients to ensure seamless delivery of service in Europe.
- Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures.
Customers / Stakeholders
- Maintain customer engagement and deliver fair outcomes for the customer.
- Deliver high-quality service and ensure early identification and resolution of problems.
- Maintain active client calling and regular contact with stakeholders, incl. raising and reporting call reports and interactions on the Client Management Experience (CME) tool.
- Establish effective relationships with internal stakeholders.
- Refer client queries related to sale of new product or complex servicing requests to dedicated specialist support teams across the region.
- Be customer centric first, delivering excellent experience for clients and for GRMs/GRBs.
Risk Management
- Monitor credit risk, including concern lists and credit control reports, and analyse management information.
- Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk with the support of the Team Leads, GRMs GRBs and ISB/MNC Market Heads.
- Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews.
- Responsible for the accurate completion of the Customer Due Diligence (CDD) profile including Financial Crime Risk Review (FCRR) and Know Your Customer (KYC) before submitting the case for review and approval.
- Compilation and approval of the CDD Risk Support Statement and appropriate escalation of concerns or red flags.
You Should Apply If You Have
- Experience: Minimum 1-2 years in a similar position, with experience in a client-focused environment.
- Acumen: Strong business acumen with economic, cultural, and regulatory awareness.
- Communication: Excellent communication skills.
- Analytical Skills: Strong analytical skills and credit assessment experience is an advantage.
- Language Skills: English (required).
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
What You’ll Get In Return
HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in several countries in Continental Europe. Not only is HSBC a great place to work, but we also offer the following unique and exciting benefits & opportunities!
- We’ll help you progress your career, including access to development programmes, through HSBC University and our Degreed platform
- You can work your way and will have a say in when, where and how you and your team flexibly work together
- Our benefits will give you financial security, and can include company savings plan (PEE), savings plan for collective retirement, mutual insurance for you and your family, loyalty bonus, a Time Savings Account to monetize untaken off days (CET)…
- A Work Council which offers ticketing, travel, sports, legal aid, Christmas vouchers, Summer break vouchers…
- Our family-focused benefits can help you to support your loved ones and include family events days off (wedding, civil union…), additional maternity or breastfeeding leave, birth bonus, partial reimbursement of childcare costs, assistance to employees taking care of a relative with disability…
- We’ll give you a huge range of resources that support your well-being (yoga, sophrology, Mindfulness app)
- You’ll have international opportunities - this can be your place to start and branch out to anywhere we have offices
- A work environment that promotes Diversity & Inclusion, where you’ll be able to join our different Employee Resource Groups
These benefits are on top of local usual benefits in France (refund of transport fees at 50%, 5 weeks of paid vacation & RTT, meal voucher card or corporate restaurant depending on location)
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers & ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
For further information on building your career at HSBC, please visit: www.hsbc.com/careers
Key skills/competency
- Relationship Management
- Client Service
- Risk Management
- Credit Assessment
- Financial Crime
- Customer Due Diligence
- Stakeholder Management
- Business Acumen
- Communication Skills
- Operational Excellence
Skills & topics
- Relationship Manager
- Inbound Sales
- Client Relationship Management
- Banking
- Commercial Banking
- Global Banking
- Risk Management
- Credit Analysis
- Financial Services
- Customer Service
How to get hired
- Tailor your resume: Highlight client-focused experience and strong communication skills relevant to the Relationship Manager Inbound role.
- Showcase business acumen: Emphasize economic, cultural, and regulatory awareness in your application and interviews.
- Prepare for credit assessment: Be ready to discuss your analytical skills and any experience with credit assessment and risk management.
- Research HSBC: Understand HSBC's commitment to diversity, inclusion, and their global presence in banking.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Relationship Manager Inbound at HSBC?
- The Relationship Manager Inbound at HSBC is responsible for managing a portfolio of Commercial Banking and Global Banking Multinational customers, ensuring excellent service delivery, managing operational risk, and collaborating with Global Relationship Managers to meet diverse client needs in areas like credit, cash management, and trade finance.
- What experience is required for the Relationship Manager Inbound position at HSBC?
- HSBC typically looks for candidates with a minimum of 1-2 years of experience in a similar client-focused role. Strong business acumen, excellent communication, and analytical skills, with credit assessment experience being an advantage, are also highly valued.
- Does HSBC offer career development opportunities for Relationship Managers?
- Yes, HSBC is committed to career progression and offers access to development programs through HSBC University and the Degreed platform, helping employees grow their careers within the organization.
- What is the work arrangement for the Relationship Manager Inbound role at HSBC?
- HSBC embraces flexible working. While specific arrangements can vary, they encourage teams to discuss and decide on how and when they work together, indicating a potential for hybrid or flexible on-site arrangements.
- What kind of benefits does HSBC offer to its employees?
- HSBC offers a comprehensive benefits package including financial security plans, retirement savings, mutual insurance, loyalty bonuses, and a work council with various perks. They also provide family-focused benefits and extensive well-being resources.
- How does HSBC support diversity and inclusion in its hiring process?
- HSBC is dedicated to creating inclusive workplaces and removing barriers to ensure accessible careers. They encourage applications from individuals who may not meet 100% of qualifications if they believe the role is right for them and offer accommodations during the recruitment process.
- What are the essential skills for a Relationship Manager Inbound at HSBC?
- Key skills include strong relationship management, excellent communication and analytical abilities, robust business acumen with awareness of economic and regulatory environments, and proficiency in managing risk and ensuring operational excellence.