Business Administration and Operational Management

Overview

HSBC is looking for a high calibre professional in Business Administration and Operational Management to support and drive operational efficiency for Hong Kong Operations.

Role Responsibilities

• Collaborate with HK COO Manco and business leadership for organisational design, financial strategy, and operational planning.
• Oversee and assess cost control initiatives and identify opportunities for cost optimisation.
• Deliver analytical insights to improve service performance and cost efficiency.
• Monitor and report on the HK Operations workforce plan including Anaplan updates.
• Lead and coordinate business management activities within the HK COO function.
• Manage internal third-party service relationships across the bank.
• Facilitate coordination of activities across the function.
• Provide strategic management and execution support to the HK CAO and wider HK COO team.
• Build and nurture internal partnerships to promote innovation, simplification, and automation.
• Champion process and service enhancements to achieve financial, people, and sustainability goals.
• Foster a positive work environment and effective communication with all stakeholders.
• Manage shifting priorities and complex, time-sensitive tasks under pressure.
• Proactively identify issues and facilitate structured discussions with key stakeholders.
• Instil urgency, pace, community, and collaboration within the COO community.

Candidate Requirements

• Understanding of GCOO functions, operations, and financials is preferable.
• Proven success in enhancing operational efficiency and delivering change initiatives.
• Flexible, adaptable, and experienced in managing competing demands in a dynamic environment.
• Strong influencing skills across matrix structures and at senior levels.
• Excellent communication skills in English with ability to present complex information clearly.
• Practical experience in HR and/or Financial/Business Management is an advantage.
• Lateral thinker with capability to resolve complex challenges.
• High sense of ownership and commitment to effective customer service processes.

HSBC Culture & Opportunities

HSBC champions a culture of respect, inclusivity, and continuous growth. The role offers a chance to work in a dynamic environment promoting innovation, professional development, and flexibility.

Key skills/competency

• Operational Planning
• Cost Optimisation
• Analytical Insights
• Organisational Design
• Strategic Management
• Process Improvement
• Stakeholder Engagement
• Leadership
• Financial Strategy
• Change Management