Administration and Business Support - Foreign Exchange
HSBC · Bengaluru, Karnataka, India
- On site
- Full-time
- $45,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Process foreign exchange trades and payments for profitability.
- Resolve customer inquiries efficiently and professionally via phone.
- Ensure accurate and timely settlement of FX transactions.
- Investigate and resolve post-settlement exceptions.
- Requires foreign exchange experience and strong communication skills.
About the role
Administration and Business Support – Foreign Exchange at HSBC
HSBC is a global leader in banking and financial services, operating in 62 countries and territories. We are committed to enabling business growth, economic prosperity, and helping individuals achieve their ambitions. We are currently seeking an experienced professional to join our team in the role of Administration and Business Support – Foreign Exchange.
Responsibilities:
- Contribute to business profitability by providing effective support functions, including processing, checking trades, payments, and confirmation of Inter-bank/Corporate and E-Treasury transactions.
- Work independently to complete assigned tasks within established timeframes, managing regular assignments without constant reminders.
- Handle phone interactions with customers, focusing on prompt, efficient, accurate, professional, and courteous resolution of requests to foster customer loyalty.
- Act as a checker and approve deals where payments will be generated.
- Manage Pre-settlement & Settlement for all Foreign Exchange, Continuous Linked Settlement (CLS), Non-Deliverable Forward (NDF), and Money Market (MM) transactions, ensuring accuracy and timeliness to mitigate settlement and market risk.
- Investigate post-settlement exceptions for Foreign Exchange and Money Market transactions promptly and accurately (where applicable).
Qualifications:
- Post-graduate diploma or degree in any discipline.
- Work experience in Foreign Exchange.
- Fluent in spoken and written English.
- Cantonese language proficiency is an advantage.
- Ability to write business letters and reports, with good conversational/telephone skills.
- Quick learner with the ability to transfer knowledge effectively.
- Proficiency in understanding and interpreting numeric data.
- Minimum basic computer knowledge.
- Flexibility to work shifts.
- Ability to build rapport and relate to a wide range of people.
Why HSBC?
HSBC offers a culture where all employees are valued, respected, and their opinions count. We provide a workplace that fosters continuous professional development, flexible working, and opportunities for growth within an inclusive and diverse environment. We are an equal opportunity employer committed to merit-based selection.
Key skills/competency:
- Foreign Exchange Processing
- Trade Confirmation
- Payment Processing
- Settlement Operations
- Risk Mitigation
- Customer Service
- Business Writing
- Data Interpretation
- Cantonese Language
- Shift Work Flexibility
Skills & topics
- Foreign Exchange
- Administration
- Business Support
- Banking
- Financial Services
- Trade Processing
- Settlement
- Customer Service
- HSBC Careers
- Finance Jobs
How to get hired
- Tailor your resume: Highlight your foreign exchange experience, processing skills, and customer service abilities. Quantify achievements where possible.
- Showcase adaptability: Emphasize your ability to learn quickly, interpret numeric data, and work flexible shifts.
- Prepare for interviews: Be ready to discuss your experience in foreign exchange operations and customer interactions.
- Demonstrate language skills: If you have Cantonese proficiency, ensure it's prominently featured on your resume and in your interview.
Technical preparation
Review FX market basics and trade lifecycles.,Practice data entry and verification for accuracy.,Familiarize with financial transaction settlement processes.,Understand basic financial software and computer operations.
Behavioral questions
Describe handling a high-volume workload.,How do you ensure accuracy in your work?,Share an example of resolving a customer issue.,How do you adapt to changing work demands?
Frequently asked questions
- What is the primary focus of the Administration and Business Support - Foreign Exchange role at HSBC?
- The primary focus of this role at HSBC is to support the profitability of the Foreign Exchange business through efficient processing, checking, and settlement of various financial transactions, while also providing excellent customer service.
- What are the key responsibilities for an Administration and Business Support - Foreign Exchange at HSBC?
- Key responsibilities include processing and checking trades, payments, and confirmations for inter-bank and corporate transactions, handling customer phone inquiries, ensuring timely settlement of FX and money market deals, and investigating post-settlement exceptions.
- What qualifications are essential for the Administration and Business Support - Foreign Exchange position at HSBC?
- Essential qualifications include a post-graduate diploma or degree, work experience in Foreign Exchange, fluent English communication, basic computer knowledge, and the ability to learn quickly and interpret numeric data.
- Is Cantonese language proficiency required for the Administration and Business Support - Foreign Exchange role at HSBC?
- While fluent English is required, the ability to speak and understand Cantonese is considered an added advantage for the Administration and Business Support - Foreign Exchange role at HSBC.
- What kind of work environment can I expect at HSBC for this role?
- HSBC offers an inclusive and diverse environment that values employee opinions, fosters continuous professional development, and provides flexible working opportunities. They are committed to employee growth and well-being.
- How does HSBC approach hiring for Administration and Business Support - Foreign Exchange roles?
- HSBC considers all applications based on merit and suitability. They emphasize building a culture where all employees are valued and respected, and they encourage applications from diverse backgrounds.
- Does HSBC offer opportunities for career growth within the Administration and Business Support - Foreign Exchange team?
- Yes, HSBC is committed to providing opportunities for employees to grow within the company, and this role offers exposure to critical financial operations which can be a foundation for career advancement.