Implementation Specialist
HR4 Ltd · Canada
- Hybrid
- Full-time
- $75,000 / year
- Canada
Job highlights
- Own customer launch experience end-to-end.
- Manage multiple parallel implementations.
- Configure software and train users.
- Build customer relationships post-launch.
- Remote role within Canada.
About the role
Implementation Specialist Bilingual - HR4 Ltd.
Are you a bilingual project leader who loves the moment a new customer goes live — and the relationship that follows? HR4 is hiring an Implementation Specialist to own the launch experience for new customers, and to stay close to those customers as they grow with the platform. You'll pick up where Sales leaves off, run the implementation end-to-end, get the customers live and trained, and remain a familiar face for them as they settle in. You will handle multiple implementations in parallel, have real ownership, and a direct line to the people who build the product.
About HR4 Ltd.
HR4 is the next-generation, all-in-one HR & Health & Safety software. We help customers streamline their people operations, from hiring and onboarding to compliance and safety, in one easy-to-use platform. Built by experts who understand our customers, HR4 empowers teams to simplify processes, stay compliant, and create safer, more connected workplaces.
What You'll Do
- Meet with Sales at deal close to gather discovery notes and customer requirements, and own the handoff into implementation.
- Build a tailored project plan for each new customer — milestones, configuration tasks, training, and a target go-live date.
- Configure HR4 to fit each customer's workflows — pay structures, compliance, org setup, and Health & Safety needs.
- Run pre-launch quality checks to confirm the customer environment has the right data, documents, and workflows in place.
- Run live bilingual training sessions for HR managers and end-users, and create the supporting documentation they need to be self-sufficient at go-live.
- Communicate proactively with customers throughout the build, securing sign-off at key milestones and at go-live.
- Stay engaged with key stakeholders after launch to nurture the relationship, drive adoption, and support retention.
- Keep customers up to date on new platform enhancements and updates relevant to their setup.
- Encourage happy customers to share reviews and references once they're comfortable on the platform.
- Provide live chat support as needed, particularly during the early-life period after a customer goes live.
- Surface recurring implementation friction back to Product, Engineering, and leadership so each launch is smoother than the last.
- Report regular progress updates to the Implementation Manager.
What You Bring
- Fluency in Québécois French and English (written and spoken).
- 2+ years supporting B2B SaaS implementations or technical project management, ideally in HRIS, payroll, or H&S software.
- Strong project management instincts: you build the plan, you hold the line, you communicate proactively, and you don't let timelines slip quietly.
- Confidence configuring software and translating business requirements into a working setup.
- Strong training and enablement skills — you can teach a non-technical user a complex tool and have them feel confident by the end.
- Sound judgment and discretion with confidential employee and payroll data.
- A proactive, detail-oriented problem-solver who's comfortable with ambiguity.
- Bonus: experience with automotive dealerships, or implementing HRIS/payroll/H&S software.
The Details
Customers don't always run 9–5, so we are looking for someone who can be flexible around customer's operating hours. This is a fully remote position within Canada.
Why Join HR4
- A focused, purpose-driven team building tools that matter for our customers.
- Real ownership of your customers, from kickoff through launch and beyond.
- Growth runway as we scale across North America, your role will grow with us.
HR4 Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds.
Key skills/competency
- Bilingual (French/English)
- Project Management
- Customer Success
- SaaS Implementation
- Technical Project Management
- Customer Training
- Software Configuration
- Relationship Management
- Problem Solving
- B2B SaaS
Skills & topics
- Implementation Specialist
- Bilingual
- Project Management
- SaaS
- Customer Success
- HRIS
- Payroll
- Health and Safety
- Remote Canada
- Customer Training
How to get hired
- Tailor your resume: Highlight bilingual skills and 2+ years SaaS implementation or project management experience.
- Showcase project management: Detail your ability to build plans, manage timelines, and communicate proactively.
- Emphasize training ability: Provide examples of training non-technical users on complex software.
- Address flexibility: Note your willingness to accommodate customer operating hours if needed.
- Highlight language skills: Clearly state your fluency in Québécois French and English.
Technical preparation
Master HR4 software configuration capabilities.,Practice translating business needs into software setup.,Develop effective live training techniques.,Prepare for handling confidential data securely.
Behavioral questions
Describe a complex project you managed.,How do you handle difficult customer expectations?,Share an example of training success.,How do you adapt to ambiguity?
Frequently asked questions
- What does a typical day look like for an Implementation Specialist at HR4 Ltd.?
- A typical day involves managing customer implementations, which includes customer meetings for discovery and requirements, building project plans, configuring the HR4 software to meet customer needs, conducting pre-launch checks, and delivering bilingual training sessions. You'll also be involved in post-launch customer engagement and providing support.
- What level of French proficiency is required for the Implementation Specialist role at HR4 Ltd.?
- The role requires full fluency in both Québécois French and English, written and spoken. This is crucial for conducting bilingual training sessions and communicating effectively with a diverse customer base.
- Is this Implementation Specialist position remote, and if so, where?
- Yes, this is a fully remote position within Canada. You will be expected to work from your location in Canada.
- What kind of customer support is expected from an Implementation Specialist at HR4 Ltd.?
- Implementation Specialists provide live chat support, especially during the initial period after a customer goes live. You'll also nurture post-launch relationships to drive adoption and retention.
- What are the key technical skills needed for the Implementation Specialist role at HR4 Ltd.?
- Key technical skills include confidence in configuring software, translating business requirements into functional setups, and a strong understanding of B2B SaaS implementations or technical project management, ideally in HRIS, payroll, or H&S software.
- What is HR4 Ltd.'s approach to employee growth and development?
- HR4 Ltd. offers a growth runway as they scale across North America. The Implementation Specialist role is designed to grow with the company, suggesting opportunities for advancement and skill development.
- How does HR4 Ltd. ensure a smooth customer onboarding process?
- The onboarding process is managed by the Implementation Specialist who creates tailored project plans, configures the software, runs quality checks, provides comprehensive training, and maintains proactive communication throughout the implementation lifecycle.
- What are the 'bonus' qualifications for the Implementation Specialist role?
- Bonus qualifications include experience with automotive dealerships, or specific experience implementing HRIS, payroll, or H&S software. These are not required but would be advantageous for applicants.