Email Support
@ HPP Cares Community Development Entity

Long Beach, CA
$50,000
On Site
Full Time
Posted 7 hours ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @hppcares.org
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Job Details

About HPP Cares Community Development Entity

As a HUD-approved Housing Counseling Agency, our mission is to strengthen the community by equipping individuals and families with educational resources for Foreclosure Prevention, Homeownership Opportunities, Budgeting Techniques, Rental Living Assistance, Financial Acuity, Career Preparation, and Credit/Debt Management Solvency.

The Role

Email Support professionals are responsible for managing inbound calls and emails, resolving customer inquiries, coordinating with internal teams, and escalating feedback. This role ensures strong customer satisfaction and accurate order processing.

You Will Be Responsible For

  • Handling inbound calls and emails professionally.
  • Resolving customer inquiries and requests.
  • Coordinating with internal teams for order processing.
  • Escalating customer feedback when required.

Ideal Profile

  • Minimum 1 year in a customer service role.
  • Experience ideally within the Real Estate industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • High attention to detail and quality work delivery.
  • Goal driven and effective in fast paced environments.
  • Strong networker and relationship builder.

What's on Offer?

  • Flexible working options.
  • Fantastic work culture.
  • A breadth of learning opportunities.

Key Skills/Competency

  • Customer Service
  • Email Support
  • Communication
  • Real Estate
  • Order Processing
  • Problem Solving
  • Interpersonal Skills
  • Attention to Detail
  • Team Coordination
  • Relationship Building
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How to Get Hired at HPP Cares Community Development Entity

🎯 Tips for Getting Hired

  • Customize your resume: Tailor your experience to customer service roles.
  • Research HPP Cares: Understand the company mission and values.
  • Highlight real estate skills: Emphasize property or counseling experience.
  • Practice communication: Prepare examples of handling inquiries.

📝 Interview Preparation Advice

Technical Preparation

Review email management software basics
Update CRM systems knowledge
Practice multi-tasking with call tools
Familiarize with order processing systems

Behavioral Questions

Describe a challenging customer interaction.
Explain teamwork in resolving inquiries.
Share examples of detailed work delivery.
Discuss managing high call volumes.

Frequently Asked Questions