Desktop Engineer
@ HP

Bengaluru, Karnataka, India
$90,000
On Site
Full Time
Posted 1 day ago

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Job Details

Desktop Engineer

This role is responsible for delivering tailored post-sales software services to local accounts. It includes responding to a range of queries and utilizing proactive monitoring for issue prevention.

The Desktop Engineer maintains high customer satisfaction by addressing requirements and resolving issues promptly. They troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision.

Disclaimer: This job description describes the general nature and level of work performed in this role and is subject to change.

Key skills/competency

  • post-sales
  • software services
  • customer satisfaction
  • troubleshooting
  • IT infrastructure
  • proactive monitoring
  • standards compliance
  • support
  • issue resolution
  • operational plans
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How to Get Hired at HP

🎯 Tips for Getting Hired

  • Research HP's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight IT and support skills.
  • Tailor your cover letter: Reflect desktop engineering experience.
  • Prepare technical examples: Discuss proactive monitoring and troubleshooting.

📝 Interview Preparation Advice

Technical Preparation

Review IT troubleshooting basics.
Understand proactive monitoring tools.
Practice software service scenarios.
Familiarize with IT infrastructure.

Behavioral Questions

Describe a time resolving technical issues.
Explain handling stressful support situations.
Discuss teamwork in IT problem solving.
Illustrate proactive issue prevention examples.

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