Desktop Engineer L1
@ HP

Pune, Maharashtra, India
$80,000
On Site
Full Time
Posted 22 days ago

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Job Details

Desktop Engineer L1

This role is responsible for delivering tailored post-sales software services to local accounts. The engineer will respond to a range of queries and utilize proactive monitoring to prevent issues.

The responsibilities include maintaining high customer satisfaction by addressing requirements and resolving issues in a timely manner. The role involves troubleshooting IT infrastructure problems, adhering to established standards, supporting operational plans, and performing assigned tasks under supervision.

Key Responsibilities:

  • Deliver post-sales software services
  • Respond to and resolve customer queries
  • Utilize proactive monitoring for issue prevention
  • Troubleshoot IT infrastructure problems
  • Support operational plans and follow standards

Key skills/competency

  • Post-sales services
  • Proactive monitoring
  • Troubleshooting
  • IT infrastructure
  • Customer support
  • Standards compliance
  • Software services
  • Issue resolution
  • Operational support
  • Technical assistance
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How to Get Hired at HP

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant IT support experience.
  • Research HP: Understand their culture and service approach.
  • Practice technical questions: Review troubleshooting scenarios.
  • Prepare for interviews: Share past customer support success stories.

📝 Interview Preparation Advice

Technical Preparation

Review IT troubleshooting basics.
Familiarize with proactive monitoring tools.
Study standard IT operations procedures.
Practice hardware and software diagnostics.

Behavioral Questions

Describe a challenging customer support experience.
Explain your approach to proactive problem-solving.
Discuss teamwork in technical issue resolution.
Share a time you followed strict standards.

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