Field Service Engineer

Field Service Engineer

Howden, a Chart Industries company, is seeking a highly technical and professional Field Service Engineer to deliver exceptional service to our customers, with a strong emphasis on safety and quality. The goal is to achieve on-time, in-full, on-schedule, and right-first-time service delivery. This role involves providing on-site technical assistance to customers during the installation, commissioning, and maintenance of Combined Heat and Power (CHP) systems, requiring expert knowledge in these areas.

Customer Relationship Management

You will develop and manage strong customer relationships through professional customer management. This includes providing a full engineering service and support to both internal and external customers. You are expected to foster exceptional relationships through technical capability and personal interaction.

Product Support

As part of our expanding Service and Aftermarket portfolio, you will also provide service support for non-company products of a similar nature. You will act as an ambassador for Howden, representing the business with professionalism and enthusiasm.

Travel and Flexibility

This role requires extensive travel within the United Kingdom, including overnight stays, often at short notice. A flexible approach to working patterns is essential.

About Howden

Howden has a long history, dating back to 1854, in developing engineered solutions for industrial processes, specializing in compressors, blowers, fans, steam turbines, and rotary heat exchangers. In 2023, Howden merged with Chart Industries, a global leader in engineered equipment for clean energy and industrial gas markets. Together, we operate a vast network of manufacturing sites and service centers worldwide, employing over 11,700 people and driving innovation in sectors such as hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG. As part of the Nexus of Clean™, we are committed to advancing a sustainable future by helping customers enhance efficiency and reduce emissions across clean power, water, food, and industrial sectors. Join us to contribute to a purpose-driven team shaping the future and addressing global challenges while advancing your career.

Key Responsibilities

• Ensure a thorough understanding of customer requirements before site visits.
• Foster effective relationships within the Service and Aftermarket team and the wider organization.
• Provide technical support to colleagues and contribute to the broader technical support team assisting customers.
• Generate detailed Site Reports adhering to required standards, highlighting necessary actions and identifying opportunities for improvement.
• Maintain regular communication with the Field Service team.
• Conduct yourself professionally, reflecting the responsibilities of the position and the company image.
• Supervise Company or Customer-supplied Technicians, ensuring their safety, site activities, and discipline.
• Act with diligence to protect the Company's commercial and warranty liabilities.
• Develop installation, maintenance, and overhaul schedules.
• Adhere to health and safety procedures and complete required Risk Assessments on site.
• Support customer and internal training activities to educate staff on equipment operation and maintenance.

Required Qualifications and Experience

• A strong mechanical background, preferably with experience in gas engines or diesel generators.
• Proven experience working on Jenbacher, Cummins, MTU, MWM, MAN, or CAT engines, with relevant commissioning certification.
• Hands-on mechanical and/or electrical troubleshooting skills.
• Ability to produce detailed site activity reports and recommendations.
• Capacity to supervise others during installation, commissioning, maintenance, and training.
• Ability to work both independently and as part of a team.
• A good understanding of business and commercial aspects relevant to the role.
• Awareness of health and safety in the workplace.

We encourage applications even if your experience isn't a perfect match. If you believe you can add value, we'd love to hear from you.

Benefits

• Highly competitive salary, overtime, on-call allowance, and lunch allowance.
• Generous holiday entitlement of 33 days annually.
• Howden Pension Plan with a maximum employer contribution of 7%.
• Company electric vehicle scheme via salary sacrifice.
• Enhanced pay for Maternity, Paternity, shared parental, and adoption leave.
• Free on-site parking.
• Healthcare cash plan.
• Group Life Assurance plan (3x salary).
• Group Income Protection plan.
• Access to My Howden Benefits & Wellbeing Portal (Cycle2Work, retailer discounts, EAP, health & wellbeing resources).
• Dedicated Spark Service for free counselling, physiotherapy, financial support, medical second opinions, remote GP, personal training, and nutrition consultations.
• Financial planning and mortgage support.
• Opportunity to participate in ESG 'Bright Future' initiatives, including STEM ambassadorship and volunteering.

Chart is an equal opportunity employer. We are committed to appointing the most suitable candidate irrespective of race, religious beliefs, sex, sexual orientation, marital status, age, or disability.

Key skills/competency

• Field Service Engineer
• CHP Systems
• Mechanical Troubleshooting
• Electrical Troubleshooting
• Commissioning
• Maintenance
• Customer Service
• Health and Safety
• Reporting
• Teamwork