Field Service Engineer
Howden, A Chart Industries Company
Job Overview
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Job Description
Main Purpose of the Role
The Field Service Engineer provides worldwide onsite technical assistance to customers, covering overhaul, repair, maintenance, fault finding, installation, and commissioning of steam turbines and gearboxes. This role involves delivering full engineering service support and developing exceptional customer relationships through technical excellence and personal interaction.
About Howden, A Chart Industries Company
Chart Industries is a global leader in engineered equipment for clean energy and industrial gas markets, employing over 11,700 people across 64 manufacturing locations and 50+ service centres. Known for innovation, Chart offers products and services in hydrogen, carbon capture, energy recovery, nuclear, water treatment, mining, and LNG. In 2023, Chart acquired Howden, a leading global engineering business with a history since 1854, specializing in mission-critical air and gas handling products like compressors, blowers, fans, steam turbines, and rotary heat exchangers. This strategic combination expands offerings across the Nexus of Clean™, contributing to a more sustainable future by enhancing environmental and functional efficiencies and decarbonization for customers. As a Field Service Engineer, you will help shape the company's future and address global pressing issues.
What You Will Do
- Deliver a very high technical and professional level of service to customers, with a significant focus on safety and quality, aiming for on-time, in-full, to-schedule, and right-first-time execution.
- Provide detailed Site Reports to required standards, highlighting necessary actions and identifying opportunities for improvement.
- Supervise Company or Customer supplied Technicians, ensuring their day-to-day safety, managing site activities, and maintaining discipline.
- Follow health and safety at work procedures and complete all required Risk Assessments.
What You Bring
Essential Skills, Knowledge and Behaviours
- Demonstrated knowledge of site maintenance and repair of Steam Turbines.
- Ability to develop and manage strong customer relationships through professional customer management.
- Proven experience and a strong focus on health and safety protocols.
- Capacity to supervise others on-site during complex installation, commissioning, and maintenance activities.
- Ability to work effectively both independently and as part of a team.
- Proficiency in Microsoft Office products and skilled in producing detailed written technical documents, including risk assessments, site reports, root cause analyses, method statements, scopes of work, and project plans.
- Experienced in international assignments, including those where English is not the primary language.
- Hold a full UK driving licence.
Desirable Skills, Knowledge and Behaviours
- Knowledge of site installation and commissioning of Steam Turbines (training provided if required).
- Knowledge of site installation and commissioning of Reciprocating Compressors (training provided if required).
- Knowledge of site maintenance and repair of Gearboxes (training provided if required).
- Previous experience working offshore.
Our Benefits
- Competitive allowances rates dependent on location (e.g., £50 in UK, £230 offshore).
- Generous holiday entitlement package totalling 33 days annual leave.
- Howden Pension Plan with a maximum employer contribution of 7%.
- Enhanced Maternity, Paternity, shared parental, and adoption leave pay.
- Free onsite parking.
- Healthcare cash plan.
- Group Life Assurance plan at 3x salary.
- Group Income Protection plan.
- Access to My Howden Benefits & Wellbeing Portal: Cycle2Work programme, retail discounts, health & wellbeing information.
- Dedicated Help@Hand Service: free counselling, physiotherapy, financial support, medical second opinion, remote GP, personal training, nutrition consultations.
- Opportunity to be involved in ESG ‘Bright Future’ initiatives (STEM ambassador & volunteering).
Key skills/competency
- Steam Turbine Maintenance
- Field Service Operations
- Customer Relationship Management
- Health and Safety Compliance
- Technical Documentation
- Global Travel Expertise
- Gearbox Repair
- Supervisory Skills
- Commissioning
- Root Cause Analysis
How to Get Hired at Howden, A Chart Industries Company
- Research Howden's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their commitment to clean energy and sustainability.
- Tailor your resume for Field Service Engineer roles: Highlight experience with steam turbines, gearboxes, international travel, and project supervision. Use keywords from the job description like "commissioning," "fault finding," and "technical documentation."
- Showcase safety and quality focus: Emphasize your health and safety compliance record and your ability to conduct risk assessments. Provide examples of delivering projects "right first time."
- Prepare for technical and behavioral questions: Be ready to discuss specific experiences in turbine maintenance, complex troubleshooting, customer interaction, and leading a team in challenging environments.
- Demonstrate global readiness: Highlight any international work experience and your adaptability to diverse cultural and technical settings. Show proficiency in technical reporting and problem-solving.
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