Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Specialist, Events, you support the Pros hosting our nationwide series of local, Pro-hosted community events across the country. You are the main point of contact for hosts throughout the process, from initial outreach through event day and wrap-up, helping keep host relationships and event logistics on track across many local markets at once.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

Coordinate event logistics for host locations, including scheduling, onboarding new hosts, and event-day setup and support
Serve as the primary point of contact for event hosts, keeping them informed, engaged, and set up for success
Maintain accurate event plans, timelines, and status tracking across all active hosts
Run regular check-ins with hosts to monitor progress, answer questions, and provide the support they need
Identify hosts who need extra attention and escalate to the appropriate internal team when needed
Coordinate incentive, funding, or resource logistics tied to host participation
Provide live, on-the-day support for hosts during their events
Support post-event wrap-up, including reporting, follow-up communications, and gathering feedback

Qualifications:

Experience in customer success, account management, event coordination, or partner/community support, ideally in a high-volume, deadline-driven environment
Experience using AI tools to increase quality and efficiency of work
Comfortable managing a large number of concurrent relationships without letting details slip
Strong phone and written communication skills, with the ability to build trust quickly with small business owners
Detail-oriented, with experience using a CRM or tracking system to manage statuses and reporting (i.e. Salesforce, HubSpot...)
Experience with event registration or CRM platforms
Comfortable working to firm event-related deadlines, with availability for live, day-of support
Self-directed and effective working fully remote with minimal day-to-day oversight
High school diploma, bachelor's degree, or equivalent work experience

What will help you succeed:

A natural curiosity backed by action; you are multidimensional (volunteering, creative outlets, side projects, hobbies, athletics)
A proactive, relationship-first mindset: you follow up before someone has to ask, and people feel taken care of after talking to you
Comfort with ambiguity and a fast-moving pace where priorities and details will shift as the program evolves
Strong organizational instincts to hold dozens of relationships and timelines in your head and tracker without anything falling through the cracks
A calm, solutions-oriented approach under pressure, especially as event day gets closer and issues need quick resolution
Genuine curiosity about the people you are supporting and the ability to relate to and build trust with small business owners
A team-first attitude with a willingness to flag problems early, ask for help, and collaborate with other internal teams rather than solve everything solo

Location Dependent Information

This role is open to candidates and the expected hourly range for this role is $21.25/hr-$25/hr. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

About the role