Risk Analyst I
Housecall Pro
Job Overview
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Job Description
Why Housecall Pro?
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- Equity in a rapidly growing startup backed by top-tier VCs
- Computer equipment provided while actively contracted
- A culture built on innovation that values big ideas, no matter where they come from
About The Role of Risk Analyst I
As a Risk Analyst I, you are curious with an eye for detail to identify and prevent potential losses before they happen. You are on the front lines of preventing fraud, evaluating merchant credit worthiness, and protecting our company and our service professionals (our Pros) from loss. In this role, you will perform investigations and make underwriting decisions on transaction and account-level reviews. You are a problem solver who searches for the who, what, where, and why. You are a motivated self-starter with an interest in investigative research.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What You Do Each Day
- Review, identify, and investigate high-risk payment transactions
- Conduct analysis on merchants and transaction activity to make data-driven decisions regarding risk and credit worthiness
- Evaluate new accounts and determine their eligibility to utilize our payment processing solutions
- Handle end-to-end management and documentation of cases
- Collaborate with senior risk leaders to enhance existing loss prevention strategies and identify new opportunities for improvement
Qualifications
- 1-2 years of relevant experience in risk analysis or a related field
- Bachelor’s in accounting, finance, economics, related field, or equivalent experience
- Experience with fraud detection and prevention
- Experience with credit underwriting
- Experience with Salesforce a plus
- Experience with Stripe or other credit card processors a plus
What Will Help You Succeed
- Cursory understanding of predictive algorithms
- Strong and effective verbal and written communication skills
- Strong decision-making skills
- Self-motivated - ability to stay on track independently
- Excellent attention to detail
- High level of curiosity and critical thinking
Key skills/competency
- Fraud detection
- Risk assessment
- Credit underwriting
- Data analysis
- Loss prevention
- Investigative research
- Payment processing
- Salesforce CRM
- Critical thinking
- Problem-solving
How to Get Hired at Housecall Pro
- Research Housecall Pro's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight experience in risk analysis, fraud prevention, and credit underwriting.
- Showcase problem-solving skills: Prepare examples demonstrating investigative research and data-driven decision making.
- Emphasize collaboration and curiosity: Discuss how you've worked with teams and proactively identified improvements.
- Prepare for technical questions: Review fraud detection concepts, payment processing, and basic predictive algorithms.
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