Product Manager Fintech

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Product Manager Fintech, you are responsible for identifying customer problems, defining product outcomes, and partnering with teams across the company to deliver solutions that create meaningful impact. You work daily with engineering, design, business teams, and other stakeholders to define the right problems to solve, build a backlog to deliver solutions, and implement structures and frameworks to move us rapidly forward. Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products. You will help guide us along the right path, balancing business and customer toward world-class results.

The essence of a Product person at Housecall Pro is someone who is smart, curious, adaptable, empathetic, and motivated to make a big impact on the customers we serve and the people we work with. We deeply know our customers, our industry, and our business. By joining our team, you sign up to grow personally and professionally, and help others do the same. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What You Do Each Day

Think. Identify market opportunities, and define product vision and strategy

• Conduct in-depth interviews, surveys, and competitor research
• Analyze customer and business data
• Write and present strategy and product overview documents
• Enhance how our customers are introduced to our products through continuous experimentation

Explore. Collaborate with key cross-functional stakeholders (Design, Engineering, Product Marketing, Strategy and Operations) to develop and validate compelling solutions to the problems/opportunities in your product area

• Support Product Designers with sound design instincts and clear thinking
• Co-create event models and user flows
• Collaborate with Design and Engineering to develop wireframes
• Partner with business and go-to-market functions to refine product positioning, pricing, risk management, and operational requirements
• Conduct user testing to validate solutions

Plan. Effectively plan how to go from idea to delivered product and communicate that plan to others

• Create, update, and communicate roadmap
• Plan day-to-day operations of the product team

Build. Drive the execution of building features and functionality by doing whatever is needed to keep momentum going alongside stakeholders

Launch & Learn. Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve the product and its performance

• Create measurement plans to monitor feature adoption and usage
• Co-create go-to-market plans and collaborate with Marketing and Operations to execute them
• Rapidly develop post-launch product iterations

Qualifications

• 2+ years of experience in product management
• Bachelor's degree in related field or equivalent work experience
• Experience using ‘growth stack’ tools (i.e. Amplitude, Segment, Braze, Launch Darkly and others that enable product managers to rapidly experiment and measure results)
• Knowledge of multiple functional areas such as Engineering, UX/UI, Sales, Customer Support, Finance or Marketing; understanding of go-to-market commerce enablers (e.g. payments, loyalty, subscriptions, etc.)
• Deep understanding of Product Management processes
• Required to work East Coast hours

What Will Help You Succeed

• Experience in highly performing product organization
• Passionate about user experience and deep customer empathy
• Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
• Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends
• Excellent problem-solving, organizational and analytical skills
• Experience in Fintech a plus
• Experience working in or with platform teams a plus

Key skills/competency

• Product Management
• Fintech
• Customer Empathy
• Agile Methodology
• Cross-functional Collaboration
• Growth Stack Tools
• Market Research
• Product Strategy
• Go-to-Market
• User Experience (UX)