Internal AI Tools Specialist

Internal AI Tools Specialist at Hostaway

NOTE: This is a FULLY remote role, but the candidate must be within Europe to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within Europe.

Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.

Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

About The Role

We are looking for a tech-savvy builder who is obsessed with efficiency to join our team. This is a unique role that sits at the intersection of technology and business operations. You won't just be following instructions, you will be a creative problem solver who looks at repetitive tasks across our Operations, Sales, Marketing, and Customer Success teams and says, "I can build a solution for that."

In this role, you will be supporting our internal teams by designing and deploying AI agents, API integrations, and automated workflows that remove friction and help our teams work smarter. This is a high-growth opportunity for an ambitious self-starter to get hands-on experience building the future of work.

What you will do

• Translate Business Needs: Bridge the gap between technical possibilities and business goals. You will translate complex workflows into streamlined technical solutions.
• Build & Automate: Design and implement internal tools, automations, and AI agents using a mix of low-code tools (Zapier) and scripting (Python/JS).
• Master API Integrations: Set up, maintain, and troubleshoot API connections between our internal software stack. You will ensure our systems "talk" to each other efficiently (e.g., syncing CRM data with AI tools).
• Collaborate Cross-Functionally: Shadow our Sales, Marketing, and Customer Success teams to identify bottlenecks, pain points, and opportunities for automation.
• Maximize Existing Resources: Creatively leverage and stretch our current tech stack to build solutions. You will need to be scrappy and lean, finding innovative ways to apply AI and automation within our existing tool stack without relying on additional budget or new software purchases.
• Iterate & Improve: Launch tools quickly, gather user feedback from internal stakeholders, and continuously refine your solutions based on real-world usage.

Job Requirements

• Business-Focused, Value-Driven Builder: You’re genuinely focused on how the business works (what drives sales, makes marketing effective, and enables customer success), and you apply your skills to deliver measurable value across those functions (e.g., hours saved, efficiency gained, improved campaign performance, and stronger sales/customer outcomes).
• Problem Solving & Grit: You are a fearless learner who is willing to Google, read docs, and troubleshoot until you find a solution. You don't give up when an automation breaks.
• A "Tinkerer" Mindset: You love exploring new tech. You have likely built Discord bots, automated personal tasks, or experimented extensively with LLMs (ChatGPT, Claude) and prompt engineering.
• Technical Aptitude (APIs): You understand the fundamentals of how APIs work (REST, Webhooks, JSON) and are comfortable reading documentation to connect different systems.
• Empathy & Communication: You are a listener. You can sit with non-technical team members, understand their frustrations, and explain technical solutions in simple terms.

What Hostaway offers

• Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
• 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).
• Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.
• Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.
• Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
• Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
• Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.
• Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Thank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied.

Key skills/competency

• AI Agents
• API Integrations
• Workflow Automation
• Low-code Tools (Zapier)
• Python/JS Scripting
• LLMs & Prompt Engineering
• Business Operations
• Problem-Solving
• Cross-functional Collaboration
• Efficiency Optimization