Bar Supervisor

Bar Supervisor at Hornblower Group

Hornblower Group is a global leader in experience and transportation, spanning a 100-year history. Their portfolio includes water- and land-based experiences and ferry and transportation services. City Experiences, their premier experience division, offers dining and sightseeing cruises and walking and food tours through brands like City Cruises, Walks, and Devour. City Ferry, part of their Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying over 10 million passengers annually and operating services like NYC Ferry and Puerto Rico Ferry. Hornblower Group’s subsidiaries also include Hornblower Marine, providing vessel outhaul and maintenance, and Seaward Services, Inc., specializing in government and commercial vessel operations. Additionally, Anchor Operating System, LLC, offers reservation, ticketing, and website integration services. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, they also have corporate offices in San Francisco, Boston, Chicago, London, New York, Dublin, and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The successful Bar Supervisor will possess strong skills in customer service, drink preparation, leadership, and communication. This role involves assisting the restaurant manager with the day-to-day front-of-the-house activities.

Duties And Responsibilities

• Assists in managing the front-of-the-house staff.
• Participates in conducting pre-cruise meetings and communicates all necessary information to front-line staff regarding the cruise (seating charts, special bar packages, boarding procedures, etc.).
• Ensures that staff is trained and consistently follows and adheres to proper alcohol service guidelines, thereby ensuring the safety of each guest.
• Resolves guest service issues by utilizing strong customer service skills and exercising diplomacy in keeping with the company objective of customer retention.
• Ensures compliance with bar shop standards to maintain the highest level of service and quality.
• Assists bartenders with daily set up and reset duties.
• Performs additional job duties as assigned.

Requirements & Qualifications

• High school degree or equivalency required.
• TIPS Certification required.
• ServSafe Certification required.
• Strong customer service, organization, and interpersonal skills.
• Ability to maintain a high level of organization, be detail-oriented, and meet deadlines.
• Capable of handling multiple tasks/projects simultaneously.
• Ability to establish and maintain effective working relationships as required by job responsibility.
• Listens effectively, assesses situations, determines relevant issues, and suggests solutions.
• Working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Will be required to be available for work nights, weekends, and on all major holidays.

Key skills/competency

• Bar Management
• Customer Service
• Staff Leadership
• Alcohol Service Compliance
• Guest Relations
• Inventory Management
• Problem Solving
• Communication Skills
• TIPS Certification
• ServSafe Certification