Senior Product Manager, Commerce - AI & Platform

Senior Product Manager, Commerce - AI & Platform at Hopper

Hopper Technology Solutions is seeking an entrepreneurial and highly technical Senior Product Manager to lead its AI & Commerce Foundations Team. This greenfield role involves defining the AI strategy for Hopper's B2B e-commerce platform. You will be responsible for the core platform, including authentication, APIs, and partner tools, and determining how Large Language Models (LLMs) can create significant partner value.

As the Senior Product Manager, Commerce - AI & Platform, you will operate at the intersection of platform architecture, AI model integration, and external partner value. You'll bridge Hopper's extensive travel data, advanced AI models, and partner-facing products. This role calls for a "smart creative" who can engage in technical trade-offs with engineers while maintaining a strong focus on solving partner problems.

You are an effective communicator who delivers quickly, utilizing data and competitive analysis to identify opportunities where AI can uniquely differentiate Hopper's platform.

This is an exceptional opportunity to build AI products from scratch within a high-growth, pre-IPO company, where your strategic decisions will directly impact millions of users.

What Would Your Day-to-day Look Like

• Platform Architecture: Own critical architecture decisions for authentication, APIs, loyalty, and payment systems.
• Drive Partner Success: Ship features that dramatically reduce partner integration time from weeks to days.
• Dual-Impact Strategy: Develop solutions for two distinct audiences: internal teams (Flights, Cars, Checkout) and external B2B partners, requiring constant prioritization between them.
• Technical Leadership: Collaborate closely with senior engineers to translate AI/ML capabilities into a prioritized product roadmap.
• Zero-to-One Execution: Manage the full product lifecycle, from identifying opportunities and defining Minimum Viable Products (MVPs) to shipping and iterating.
• Collaborate Cross-Functionally: Coordinate with engineers, data scientists, and partner success teams to deliver AI features that effectively address partner needs.

You Are a Perfect Fit If You

• You have a proven track record in designing APIs and SDKs, understanding what makes them user-friendly and robust.
• You are adept at challenging technical assumptions and prioritize shipping value quickly over striving for perfect architecture.
• You possess a systems-thinking approach, comprehending the interconnectedness of authentication, APIs, and payment systems.
• You have successfully built and launched at least one product from scratch, ideally within the B2B or platform domain.
• You bring 5+ years of experience in product management, with a minimum of 2 years specifically in B2B or platform products.
• You are proficient with SQL, A/B testing, and skilled at using data to inform product decisions.
• You have experience shipping products under tight constraints, without extensive budgets, dedicated design teams, or clear initial direction.
• You understand when to apply techniques like RAG versus fine-tuning and can articulate the limitations of LLMs (e.g., hallucinations, latency, cost).
• You have hands-on experience with AI APIs (such as OpenAI, Anthropic) or have implemented AI features in past roles.
• You consistently engage with customers to gather feedback and inform prioritization.
• You excel at writing clear documentation, presenting to executives, and facilitating decision-making across diverse teams.
• You are a ruthless prioritizer and capable of making effective decisions with incomplete information.
• You maintain effectiveness and focus even when priorities shift unexpectedly.

Perks And Benefits Of Working With Us

• Well-funded and proven startup with ambitious goals, offering competitive salary and pre-IPO equity packages.
• Carrot Cash travel stipend and Flexdesk All Access Pass & Work-from-home stipend.
• An entrepreneurial culture that encourages pushing limits and taking calculated risks.
• Open communication channels with management and company leadership.
• Work within small, dynamic teams, allowing for massive individual impact.

Please note: This position is offered as an Independent Contractor engagement (Contract for Services) and does not constitute an offer of direct employment. The successful candidate will operate as a self-employed individual or through a Personal Service Company (PSC) and will be responsible for their own tax, PRSI, and VAT compliance in accordance with Irish Revenue Commissioners regulations. Engagement is contingent upon providing proof of valid business registration and appropriate professional indemnity insurance.

More about Hopper

Hopper is on a mission to become the leading travel platform globally, powering the Hopper mobile app, website, and its B2B business, HTS (Hopper Technology Solutions). By leveraging vast amounts of data and advanced machine learning algorithms, Hopper integrates its world-class travel agency offering with proprietary fintech products to provide transparency, flexibility, and savings to travelers worldwide. The company has developed unique fintech solutions addressing everything from pricing volatility to trip disruptions, helping people travel better and save more.

The Hopper platform serves hundreds of millions of travelers and continues to expand its market share. The Hopper app has been downloaded over 120 million times and is particularly popular among younger travelers, with 70% of its users being Gen Z and millennials.

While known as a Gen Z and Millennial travel app, Hopper has evolved significantly, becoming a travel fintech provider, commerce platform, and global travel agency that powers major brands. Through HTS, Hopper's B2B division, partners can supercharge their direct channels by integrating Hopper's fintech products or powering end-to-end travel portals. Current partners include Capital One, Nubank, Air Canada, and many more.

Recent growth statistics highlight Hopper's success:

• Billions of dollars worth of travel and travel fintech are sold annually through Hopper and HTS channels.
• Fintech products like Cancel for Any Reason and Flight Disruption Assistance boast exceptionally high CSAT due to clear terms and instant, no-questions-asked resolutions.
• Nearly 30% of app customers purchase at least one fintech product, and consumers are 1.6x more likely to repurchase with fintech included.

Given the success of its fintech products, Hopper launched HTS, which now represents over 75% of the business. HTS enables any travel provider (airlines, hotels, banks, travel agencies) to seamlessly integrate and distribute Hopper’s fintech or travel inventory. Hopper partnered with Capital One to co-develop Capital One Travel and has partnerships with Air Canada, Uber, CommBank, Nubank, and Flair Airlines.

Hopper has been recognized as the #1 most innovative company in travel by Fast Company, has over 120 million app downloads, and is the #3 largest online travel agency in North America, with a user base predominantly Gen Z and millennials.

Hopper has raised over $750 million USD in private capital and is backed by leading institutional investors and banks. HTS is poised for continued growth as a premier travel e-commerce provider in a $1 trillion online shopping category. The Hopper app and website will remain the preferred travel provider for Gen Z and Millennials.

Come take off with us!

Key skills/competency

• Product Management
• AI Strategy
• E-commerce Platform
• API Design
• B2B Solutions
• Large Language Models (LLMs)
• Fintech Integration
• Data-driven Decisions
• Cross-functional Leadership
• System Architecture