Senior Product Manager, Commerce - AI & Platform

About the Role: Senior Product Manager, Commerce - AI & Platform at Hopper

Hopper Technology Solutions is actively seeking an entrepreneurial and highly technical Senior Product Manager to spearhead its AI & Commerce Foundations Team. This is a unique greenfield opportunity to define the AI strategy for Hopper's B2B e-commerce platform. You will be responsible for the core platform, including authentication, APIs, and partner tools, while also determining how Large Language Models (LLMs) can generate significant value for partners.

As the Senior Product Manager, Commerce - AI & Platform, you will operate at the crucial intersection of platform architecture, AI model integration, and external partner value. Your role involves bridging Hopper's vast travel data with advanced AI models and partner-facing products. We are looking for a "smart creative" who can adeptly discuss complex technical trade-offs with engineers while maintaining an unwavering focus on solving partner problems.

The ideal candidate is a strong communicator with a proven ability to ship products quickly. You leverage data and competitive analysis to identify opportunities where AI can truly differentiate Hopper's platform. This is an exceptional chance to build AI products from the ground up within a high-growth, pre-IPO company, where your strategic decisions will directly impact millions of users.

Day-to-day Responsibilities

• Platform Architecture: Take ownership of critical architecture decisions pertaining to authentication, APIs, loyalty, and payment systems.
• Drive Partner Success: Develop and ship features designed to significantly reduce partner integration time from weeks to mere days.
• Dual-Impact Strategy: Strategize and build solutions for two distinct audiences: internal teams (Flights, Cars, Checkout) and external B2B partners, requiring constant prioritization between their needs.
• Technical Leadership: Collaborate closely with senior engineers to translate AI/ML capabilities into a clear, prioritized product roadmap.
• Zero-to-One Execution: Manage the complete product lifecycle, from identifying nascent opportunities and defining Minimum Viable Products (MVPs) to shipping and iterating on solutions.
• Collaborate Cross-Functionally: Coordinate effectively with engineers, data scientists, and partner success teams to deliver AI features that precisely address partner requirements.

Ideal Candidate Profile

• Proven experience in designing robust APIs and SDKs, with a deep understanding of what makes them easy to adopt and resilient.
• A mindset that challenges technical assumptions and prioritizes efficient shipping over achieving 'perfect' architecture.
• Ability to think in comprehensive systems, understanding the intricate connections between authentication, APIs, and payment mechanisms.
• Track record of building and launching at least one product from inception, with a preference for B2B or platform-oriented solutions.
• 5+ years of experience in product management, including a minimum of 2 years specifically in B2B or platform product roles.
• Proficiency with SQL, A/B testing methodologies, and a data-driven approach to product decision-making.
• Experience shipping successful products even in resource-constrained environments (without large budgets, dedicated design teams, or explicit direction).
• Solid understanding of AI/ML concepts, including when to employ RAG versus fine-tuning, and the ability to articulate LLM limitations (e.g., hallucinations, latency, cost).
• Practical experience working with AI APIs (e.g., OpenAI, Anthropic) or implementing AI-powered features.
• Regularly engages with customers, utilizing their feedback as a primary driver for prioritization.
• Exceptional communication skills: capable of writing clear documentation, presenting effectively to executives, and facilitating crucial decisions across diverse teams.
• A strong ability to prioritize ruthlessly and make informed decisions even with incomplete information.
• Demonstrated effectiveness and adaptability when faced with shifting priorities.

Perks and Benefits at Hopper

Join a well-funded and proven startup with expansive ambitions, offering a competitive salary and the upsides of pre-IPO equity packages. Hopper is committed to employee well-being, covering the full cost of employee premiums for private medical and dental coverage, along with private life and accident coverage. We also offer a very generous parental leave policy, significantly exceeding industry standards.

Employees benefit from access to co-working spaces on demand via FlexDesk, a work-from-home stipend, and unlimited PTO. Hopper provides monthly cash allowances for gym memberships and home office expenses, ensuring a comfortable remote working experience. Additionally, you'll receive a Carrot Cash travel stipend.

Embrace an entrepreneurial culture where pushing limits and taking calculated risks is an everyday practice. Enjoy open communication channels with management and company leadership, working within small, dynamic teams that enable massive individual impact.

More About Hopper and HTS

Hopper's mission is to become the leading global travel platform, powering its mobile app, website, and the B2B division, Hopper Technology Solutions (HTS). By leveraging extensive data and advanced machine learning, Hopper integrates world-class travel agency services with proprietary fintech products, bringing transparency, flexibility, and savings to travelers worldwide. Our unique fintech solutions address pricing volatility and trip disruptions, helping people travel smarter and save more.

The Hopper platform serves hundreds of millions of global travelers, continuously expanding its market share. The Hopper app, downloaded over 120 million times, is especially popular among younger travelers, with 70% of its users being Gen Z and millennials. Beyond the consumer app, Hopper has evolved into a travel fintech provider, commerce platform, and global travel agency, powering major brands.

Through HTS, our B2B division, we supercharge partners’ direct channels by embedding our fintech products or powering end-to-end travel portals. Current partners include Capital One, Nubank, Air Canada, and more. HTS now represents over 75% of Hopper's business, with billions of dollars in travel and fintech sales annually.

Hopper has been recognized as the #1 most innovative company in travel by Fast Company, is the #3 largest online travel agency in North America, and has raised over $750 million USD in private capital, backed by leading institutional investors. HTS is poised for continued growth as a premier travel e-commerce provider in a trillion-dollar market.

Key Skills/Competency

• Product Management
• AI Strategy
• Platform Architecture
• API Design
• B2B E-commerce
• LLMs & Machine Learning
• Data-driven Decisions
• Cross-functional Collaboration
• Product Lifecycle Management
• Entrepreneurial Mindset