Senior Product Manager, Commerce - AI & Platform

About the Role of Senior Product Manager, Commerce - AI & Platform

Hopper Technology Solutions is seeking an entrepreneurial and highly technical Senior Product Manager, Commerce - AI & Platform to lead the AI & Commerce Foundations Team. This greenfield role involves defining the AI strategy for Hopper's B2B e-commerce platform. You will be responsible for the core platform, including authentication, APIs, and partner tools, and will determine how Large Language Models (LLMs) can create significant partner value.

As the Commerce Foundations PM, you will operate at the intersection of platform architecture, AI model integration, and external partner value. Your role bridges Hopper's travel data, AI models, and partner-facing products. You are a "smart creative" capable of discussing technical trade-offs with engineers while maintaining a sharp focus on partner problems. Strong communication skills are essential, along with the ability to ship quickly. You will leverage data and competitive analysis to identify opportunities where AI can differentiate the platform.

This is a unique opportunity to build AI products from scratch within a high-growth, pre-IPO company, where your decisions will impact millions of users.

What Would Your Day-to-day Look Like

• Platform Architecture: Own architecture decisions for authentication, APIs, loyalty, and payment systems.
• Drive Partner Success: Ship features that reduce partner integration time from weeks to days.
• Dual-Impact Strategy: Build for two audiences: internal teams (Flights, Cars, Checkout) and external B2B partners, constantly prioritizing between them.
• Technical Leadership: Work with senior engineers to translate AI/ML capabilities into a prioritized roadmap.
• Zero-to-One Execution: Own the full product lifecycle: identify opportunities, define MVPs, ship, and iterate.
• Collaborate Cross-Functionally: Coordinate engineers, data scientists, and partner success teams to ship AI features that address partner needs.

You Are a Perfect Fit If You

• You've designed APIs and SDKs, understanding what makes them easy to adopt and hard to break.
• You challenge technical assumptions and prioritize shipping over perfect architecture.
• You think in systems, comprehending how authentication, APIs, and payments interconnect.
• You've built and launched at least one product from scratch, preferably in the B2B or platform space.
• You have 5+ years of experience in product management, with at least 2 years in B2B or platform products.
• You are comfortable with SQL, A/B testing, and using data to inform product decisions.
• You've shipped products without large budgets, dedicated design teams, or explicit direction.
• You understand when to use RAG vs fine-tuning and can explain LLM limitations (hallucinations, latency, cost).
• You've worked with AI APIs (e.g., OpenAI, Anthropic) or implemented AI features.
• You regularly engage with customers and utilize their feedback for prioritization.
• You write clear documentation, present to executives, and facilitate decisions across teams.
• You prioritize ruthlessly and make decisions even with incomplete information.
• You maintain effectiveness when priorities shift.

Perks And Benefits Of Working With Us

• Well-funded and proven startup with large ambitions, offering a competitive salary and the upsides of pre-IPO equity packages.
• Hopper covers the cost of employee premiums for private medical and dental coverage.
• Hopper also offers private life and accident coverage.
• Generous parental leave, significantly above industry standards.
• Access to co-working space on demand through FlexDesk and a Work-from-home stipend.
• Unlimited PTO.
• Hopper provides monthly cash allowances for gym memberships and home office expenses for a comfortable remote working experience.
• Carrot Cash travel stipend.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams foster massive impact.

More about Hopper

At Hopper, our mission is to become the leading global travel platform, powering Hopper’s mobile app, website, and our B2B business, HTS (Hopper Technology Solutions). By leveraging vast amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to provide transparency, flexibility, and savings to travelers globally. We’ve developed unique fintech solutions addressing everything from pricing volatility to trip disruptions, helping people travel better and save more.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share. The Hopper app has been downloaded over 120 million times and is popular among younger travelers, with 70% of its users being Gen Z and millennials.

While known as a Gen Z and Millennial travel app, Hopper has evolved into a travel fintech provider, commerce platform, and global travel agency powering some of the world’s largest brands. Through HTS, our B2B division, we supercharge partners’ direct channels by integrating our fintech products or powering end-to-end travel portals. Partners include Capital One, Nubank, Air Canada, and more.

Key Company Stats:

• Billions of dollars in travel and travel fintech are sold through Hopper and HTS channels annually.
• Our fintech products, such as Cancel for Any Reason and Flight Disruption Assistance, boast strong CSAT due to clear terms and instant, no-questions-asked resolutions.
• Nearly 30% of our app customers purchase at least one fintech product, and consumers are 1.6x more likely to repurchase with fintech.
• HTS, representing over 75% of the business, launched Hopper’s B2B initiative.
• HTS partners integrate Hopper’s fintech or travel inventory on their direct channels. Initial partners include Capital One, Air Canada, Uber, CommBank, Nubank, and Flair Airlines.

Hopper has been named the #1 most innovative company in travel by Fast Company, downloaded over 120 million times, and is the #3 largest online travel agency in North America. We’ve raised over $750 million USD from top institutional investors. HTS is set for continued growth as a leading travel e-commerce provider in a $1 trillion online shopping category. The Hopper app and website will remain the preferred travel provider for Gen Z and Millennials.

Come take off with us!

Key skills/competency

• Product Management
• AI Strategy
• E-commerce Platform
• API Design
• Large Language Models (LLMs)
• Platform Architecture
• B2B Product Development
• Data Analysis
• Cross-functional Leadership
• Fintech Integration