Senior Solutions Architect

Senior Solutions Architect

Hootsuite is seeking a Senior Solutions Architect to design complex customer solutions on our social media management platform. This role focuses on integrations, workflows, and delivering measurable business value. You will bridge the gap between customer-facing teams and Product & Tech, translating client needs into technical architectures and creating actionable briefs for product and engineering teams.

This position offers a flexible, remote work arrangement and is open to candidates in London, England, United Kingdom; Paris, France; and Luxembourg, Luxembourg. You will report to the Solutions Director.

What You’ll Do

• Participate in strategic client and prospect meetings, including discovery workshops, to understand business objectives, current tools, and operational constraints.
• Challenge and refine client requirements, uncover underlying needs, and propose pragmatic solutions using our platform capabilities.
• Articulate complex technical concepts in simple, non-technical language to senior business stakeholders.
• Act as a trusted advisor on social data architecture, governance, workflow design, and integration strategy, particularly for RFPs/RFIs.
• Lead the design of end-to-end solutions integrating our core platform (publishing, engagement, listening, analytics, governance) with external systems (CRM, customer care, marketing automation, data warehouses, BI tools, etc.).
• Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user-centric, value-oriented solution designs.
• Produce clear architecture artifacts such as solution blueprints, sequence diagrams, data flow diagrams, and configuration guides.
• Evaluate feasibility, risks, and trade-offs of different solution approaches, balancing speed, robustness, and scalability.
• Translate client and operational needs into structured, actionable briefs for Product and Engineering, including problem statements, requirements, edge cases, and acceptance criteria.
• Work closely with Product Managers to prioritize requirements, shape roadmaps, and assess build-vs-configure-vs-integrate options.
• Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions align with platform architecture and standards.
• Provide feedback loops from the field to product regarding recurring patterns, blockers, integration gaps, and opportunities for new capabilities.
• Guide project teams (PS, Customer Success, Partner teams) as the “design authority” during implementation.
• Review technical configurations and integration setups to ensure adherence to agreed architecture and best practices.
• Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) to improve project speed and consistency.

What You’ll Need

• Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS/digital platform environment.
• Strong experience with integration-heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines.
• Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre/ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools.
• Background in social media, digital marketing, or customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc.
• Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions/Professional Services/Customer Success organization.
• Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event-driven workflows.
• Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real-time, push vs pull, error handling, monitoring).
• Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations).
• Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and social data flow into customer data ecosystems.
• Strong ability to translate technical possibilities and limitations into clear business impacts and trade-offs.
• User and value-oriented mindset: always able to answer “who is this for, what changes for them, and how do we measure success?”.
• Comfortable working in a fast-moving environment with evolving requirements; able to iterate quickly while maintaining architectural rigor.
• Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs.
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
• Collaboration and Teamwork: Working with others to deliver results, meaningfully contributing to the team, being a dependable partner.

Who You Are

• Solution seeker. Focused on tackling new challenges, solving problems, and moving the business forward.
• Lifelong learner. Possesses a growth mindset, eager to learn, experiment, and share knowledge.
• Resilient adapter. Brings a thoughtful, calm approach to change and challenges, focusing on new opportunities.
• Intentional collaborator. Builds positive working relationships, fostering opportunities and facilitating information flow.
• Critical challenger. Asks difficult questions to achieve the best end result.
• Active communicator. Listens actively and communicates ideas clearly, inclusively, and proactively.
• Integrated thinker. Understands how their team’s work drives broader organizational goals.
• Accountable owner. Takes pride in work with ultimate accountability and reliability.
• Bar-raiser. Steps up to help the team grow and succeed beyond expectations.

Hootsuite's six guiding principles:

• Step Up: Dare to go beyond the expected to achieve greatness.
• One Team: Respect individuality, build trust, and show up for the team.
• Customer Obsessed: Focus relentlessly on helping customers succeed.
• Go Fast, Be Agile: Commit to speed and simplicity over perfection and complexity.
• Play to Win: Commit to building an incredible, profitable company.
• Neighbours & Allies: Give back to communities and be an ally.

Accommodations will be provided as requested by candidates in all aspects of the selection process.

Hootsuite uses AI to support recruitment, which may assist with screening and assessing applicants. Final hiring decisions are made by human decision-makers.

Key skills/competency

• Solutions Architecture
• SaaS Integrations
• API Design
• Technical Consulting
• Workflow Design
• Data Architecture
• Client Relationship Management
• Product Roadmapping
• Technical Briefing
• Enterprise Solutions