Senior UI/UX Designer

Why You'll Love Working Here

HOOPP offers a high-performance, people-focused culture where equity, diversity, and inclusion are fundamental. Employees feel valued and empowered to be their authentic selves through various initiatives. The organization provides extensive learning and development opportunities, including workshops, Speaker Series events, and access to LinkedIn Learning, to support career growth.

Employees benefit from membership in HOOPP’s world-class defined benefit pension plan, which is a crucial part of retirement security. Competitive, 100% company-paid extended health and dental benefits for permanent employees include coverage supporting diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account). Optional post-retirement health and dental benefits are subsidized at 50%.

Wellness initiatives like yoga classes, meditation workshops, nutritional consultations, and seminars are also available. This role offers the opportunity to make a real difference by helping to provide a financially secure retirement for Ontario healthcare workers.

Job Summary

HOOPP is reimagining how members interact through their membership journey. We are seeking a Senior UI/UX Designer who is both a strategic design leader and a hands-on practitioner. This individual thrives in fast-paced environments, embraces constant iteration, and excels at transforming complex financial concepts into intuitive, human-centered digital experiences.

In the near term, this role will play a critical design leadership role in shaping HOOPP’s next-generation Member digital experiences across web and mobile platforms. You will partner closely with product, engineering, member test groups, and business leaders to move quickly from insight to execution, guiding the organization toward confident, data-informed design decisions.

What You Will Do

• Lead the end-to-end UX/UI design process for complex web and mobile applications.
• Design intuitive, accessible, and elegant experiences for financial planning tools and consumer products.
• Translate business goals and user needs into design strategies, flows, and high-fidelity UI.
• Drive rapid iteration through testing, analytics, and feedback, with the ability to turn around design updates quickly.
• Act as a design leader and doer.
• Work closely with Product, Engineering, and Business stakeholders.
• Ensure clear traceability between requirements, design artifacts, and implementation, partnering with Product and Engineering to maintain alignment through delivery.
• Comfortable presenting and working with senior executives, demonstrating and obtaining feedback.
• Advocate for the user while balancing regulatory and business constraints.
• Contribute to and evolve design systems and accessibility standards.
• Mentor designers and cross-functional partners.

Key Accountabilities

• Deliver UX/UI solutions that improve member engagement and clarity.
• Maintain crisp alignment between requirements, design specifications, and implemented solutions.
• Enable faster, better product decisions through strong design artifacts.
• Ensure consistency, usability, and accessibility across digital experiences.
• Build trust and influence across teams.

Design & Technical Tools (Required Experience)

Design & Prototyping

• Figma: Advanced proficiency required, including component libraries, design systems, prototyping, and rapid iteration.
• Prototyping tools: Such as ProtoPie (others considered).

User Research & Validation

• Usability testing tools: Such as Maze or UserTesting.

AI-Enabled Design

• Experience using AI tools (e.g., for ideation, UX writing, asset generation, interaction concepts, workflow acceleration) as part of the design process.

Agile Tools

• Such as Azure DevOps, Confluence, Miro, FigJam.

Front-End & Technical Literacy

• Working knowledge of HTML5, CSS, and basic JavaScript concepts.
• Familiarity with React-based environments.
• Strong understanding of WCAG accessibility standards.

What You Bring

Professional Experience

• 7–10 years of UX/UI design experience (preferably in financial services).
• Proven experience designing consumer-facing (e-commerce retail) and financial planning and transacting digital products.
• Experience working in agile, cross-functional teams and leading feedback sessions.

Education

• Bachelor’s degree in Design, HCI, Psychology, Computer Science, or related field.
• Equivalent practical experience considered.

Why This Role Matters

This is a high-impact opportunity to shape how HOOPP members experience their Membership and their financial future along with their healthcare career. You’ll have the autonomy to lead, the mandate to move fast, and the platform to build meaningful digital experiences at scale.

Key skills/competency

• UI/UX Design
• Figma
• Prototyping
• User Research
• Accessibility (WCAG)
• Agile Methodologies
• Financial Services Experience
• Digital Product Design
• Interaction Design
• Stakeholder Collaboration