Implementation Associate

About Honor and Home Instead

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Role

The Implementation Associate role is crucial in supporting the onboarding of new Care Professionals to the Care Platform as the primary point of contact for Care Pros. The Associate ensures a seamless transition onto the platform by managing and verifying critical data, ensuring compliance, and effectively communicating essential information. Attention to detail and problem-solving skills are vital for maintaining the highest standards of care delivery.

Given the inconsistent nature of Implementation timing, this role is also expected to partner with cross-functional teams, and support other work as necessary (ex. Market Operations, Hiring, Marketing, etc.). The Implementation Associate must be willing to take on additional responsibilities outside of the normal Implementation role when Implementation volumes are low.

This is a remote role with standard working hours of 9:00 a.m. to 5:30 p.m. Central Time, Monday through Friday. Occasional weekend work may be required.

About the Team

The Implementation team plays a critical role in driving Honor’s growth by setting franchise partners up for long-term success on our Care Platform. This team works in a highly cross-functional environment, partnering closely with teams across the organization to deliver a seamless onboarding experience. With an iterative and solutions-oriented approach, the team continuously refines processes to ensure franchises are positioned to thrive from day one.

Key Responsibilities of an Implementation Associate at Honor

• Communicate and Coordinate: Serve as the Care Pro Onboarding POC; facilitate clear and timely communication with Care Pros regarding their onboarding status and any required actions, resolving issues and questions as needed. Guide Care Pros through onboarding steps.
• Ensure Data Integrity and Compliance: Implement data integrity checks to identify and rectify discrepancies or missing information.
• Manage Data Transfer and Documentation: Conduct accurate data entry for new Care Pros during onboarding, including Implementation Tracker updates.
• Monitor Transition Progress: Consistently track Care Pro transition progress using dashboards and key metrics to ensure on-time targets are met.
• Participate in Meetings: Participate in internal meetings, inclusive of weekly check-ins, to facilitate effective communication and collaboration and flag areas of risk.
• Be Flexible: Provide additional capacity to support other areas of the Implementation team and other Honor teams as needed between implementations periods and in periods of low volume. Take on additional tasks outside of normal responsibilities to ensure team and company success, reflecting a "Mission First" mentality. In periods of low Implementation volume, participate in trainings and process confirmations for other partner teams at Honor in order to be ready to support as necessary.

Honor's Leadership Principles in Action

Honor’s Leadership Principles define how the company shows up and makes decisions. For the Implementation Associate role, the following principles are particularly relevant:

• Are Mission First: Demonstrate a genuine passion for Honor's mission, prioritizing decisions that advance it.
• Relentlessly Focus on Clients: Always start with the client, creating solutions that lead to better care for them.
• Always Push: Set a high bar for yourself and others, striving for excellence and delivering top-notch service and outcomes.

What We're Looking For

• High School Diploma or Equivalent required.
• Minimum 1-2 years of experience in a customer service, operations, or implementation-related role.
• Experience in data entry, compliance, or onboarding processes preferred.
• Strong attention to detail and accuracy in data entry; excellent verbal and written communication skills; strong time management and ability to meet deadlines; proficiency in data analysis and reporting; ability to handle sensitive and confidential information.
• Basic understanding of compliance and regulatory requirements in onboarding; familiarity with digital platforms and database management; knowledge of customer service best practices.
• Ability to work independently and as part of a team; strong problem-solving skills and ability to adapt to changing priorities; ability to manage multiple tasks simultaneously.

Compensation & Benefits

The hiring salary range for this position is $24.70—$27.50 USD per hour. Individual pay is based on factors including qualifications, skills, experience, education, and training. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

Key skills/competency

• Customer Service
• Data Entry
• Compliance Management
• Communication Skills
• Problem-Solving
• Time Management
• Data Analysis
• Reporting
• Database Management
• Attention to Detail