Want to get hired at Honolulu Freight Service?

Customer Service Representative

Honolulu Freight Service

Honolulu, Hawaii, United StatesOn Site

Original Job Summary

Overview

Honolulu Freight Service is seeking a dependable Customer Service Representative to join our Ohana. The Freight Customer Service Rep plays a crucial role in ensuring smooth transportation of goods while building positive customer relationships through reliable support during the shipping process.

Compensation & Benefits

Starting at $20+ per hour based on experience.

  • Medical, Dental, Vision plans for you and your family
  • 401k Retirement Plan with Company match
  • Sick leave and Vacation time
  • Paid Holidays
  • Employee Referral Program and Assistance Program (EAP)
  • Discounts through the Company's Benefits Hub

Key Responsibilities

  • Assist customers with order processing for shipments
  • Provide real-time shipment tracking updates
  • Handle issue resolution during transit
  • Prepare and process shipping documentation
  • Maintain clear communication with customers, carriers, and internal teams
  • Offer guidance on shipping options, packaging, and transit times
  • Manage assigned customer accounts and coordinate bookings with truckers and carriers
  • Perform other tasks as assigned

Required Skills and Qualifications

  • Freight experience is a plus
  • Proficient in Microsoft Office Suite
  • Able to operate internal company systems
  • Excellent communication and interpersonal skills
  • Strong stress management and multitasking abilities
  • Basic math, written and oral skills
  • Regular and predictable attendance
  • Comply with drug and alcohol testing requirements

Physical Requirements

  • Prolonged desk sitting and computer work
  • Ability to lift up to 15 pounds
  • Use of standard office equipment (fax, scanner, copier, printer)

Additional Information

This job description outlines the essential functions and may be subject to modification. It does not create an employment contract, and employment is at will.

Key skills/competency

  • Customer Service
  • Order Processing
  • Shipment Tracking
  • Issue Resolution
  • Documentation
  • Communication
  • Microsoft Office
  • Freight Experience
  • Multitasking
  • Problem Solving

How to Get Hired at Honolulu Freight Service

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and freight skills.
  • Emphasize key experiences: Showcase order processing and tracking expertise.
  • Research Honolulu Freight Service: Understand company culture and services.
  • Prepare for interviews: Practice scenario-based customer questions.

📝 Interview Preparation Advice

Technical Preparation

Review order processing software basics.
Practice using internal company systems.
Refresh knowledge on shipment tracking tools.
Test Microsoft Office proficiency exercises.

Behavioral Questions

Describe handling multiple priorities.
Explain a conflict resolution instance.
Discuss past customer service challenges.
Share a situation managing stress.