Senior Operations Manager - Technology Service Operations

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers each day. HKEX is purpose-driven, committed to long-term business and market development with the purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Senior Operations Manager - Technology Service Operations leads a team of engineers in Monitoring and IT Service Management Tools (ITSM & ITOM) and manages the associated platform.

Job Duties:

• Lead a team of engineers in Monitoring and IT Service Management Tools.
• Manage and maintain the Monitoring and IT Service Management Platform.
• Oversee daily and long-term operational and strategic management of tools.
• Communicate approaches and procedures to stakeholders.
• Implement KPIs for process efficiency measurement and performance reporting.
• Apply continuous improvement for enhanced service management.
• Support other ITSM processes as needed.

Job Requirements:

• Over five years of experience with systems management processes/tools (e.g., ServiceNow, BMC).
• Strong knowledge of IT Service Management processes and leading tools.
• Experience in mission critical, high availability, high performance, large-scale systems.
• Background in code and Agile development, with Linux and Windows server support preferred.
• Experience in financial services or regulated organizations is a plus.
• ITIL Certification, strong vendor management, analytical and presentation skills.
• Excellent documentation and technical writing skills.

Key skills/competency:

• ITSM
• Monitoring
• Operations
• Team Leadership
• Continuous Improvement
• Agile
• ITIL
• Vendor Management
• Technical Writing
• ServiceNow

Location:

TKO, Hong Kong SAR