Senior Operations Manager - Technology Service ...
@ Hong Kong Exchanges and Clearing Limited (HKEX)

Hong Kong, Hong Kong SAR
HK$180,000
On Site
Full Time
Posted 6 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @hongkongexchanges.com
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Job Details

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers each day. HKEX is purpose-driven, committed to long-term business and market development with the purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The Senior Operations Manager - Technology Service Operations leads a team of engineers in Monitoring and IT Service Management Tools (ITSM & ITOM) and manages the associated platform.

Job Duties:

  • Lead a team of engineers in Monitoring and IT Service Management Tools.
  • Manage and maintain the Monitoring and IT Service Management Platform.
  • Oversee daily and long-term operational and strategic management of tools.
  • Communicate approaches and procedures to stakeholders.
  • Implement KPIs for process efficiency measurement and performance reporting.
  • Apply continuous improvement for enhanced service management.
  • Support other ITSM processes as needed.

Job Requirements:

  • Over five years of experience with systems management processes/tools (e.g., ServiceNow, BMC).
  • Strong knowledge of IT Service Management processes and leading tools.
  • Experience in mission critical, high availability, high performance, large-scale systems.
  • Background in code and Agile development, with Linux and Windows server support preferred.
  • Experience in financial services or regulated organizations is a plus.
  • ITIL Certification, strong vendor management, analytical and presentation skills.
  • Excellent documentation and technical writing skills.

Key skills/competency:

  • ITSM
  • Monitoring
  • Operations
  • Team Leadership
  • Continuous Improvement
  • Agile
  • ITIL
  • Vendor Management
  • Technical Writing
  • ServiceNow

Location:

TKO, Hong Kong SAR

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How to Get Hired at Hong Kong Exchanges and Clearing Limited (HKEX)

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills and experience to ITSM and monitoring.
  • Highlight leadership: Showcase team management and strategic planning.
  • Research HKEX: Understand their markets and operational needs.
  • Prepare for technical questions: Focus on ITSM tools and agile methodologies.

📝 Interview Preparation Advice

Technical Preparation

Review ITSM tools features.
Practice configuration scenarios on ServiceNow.
Refresh Linux and Windows server support skills.
Study Agile and code development concepts.

Behavioral Questions

Describe a challenging team management moment.
Explain decision-making during critical incidents.
Share experience with vendor negotiation process.
Discuss continuous improvement implementation examples.

Frequently Asked Questions