Customer Training Professional

About Honeywell Building Automation

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware, and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Role Summary: Customer Training Professional

We are looking for an experienced Customer Training Professional who will provide technical product training to employees, partners, distributors, and end users on:

• Saia Burgess Controls (SBC) – Building Management Systems (BMS)
• Centraline – Building Management Systems (BMS)
• Niagara – Building Management Systems (BMS)

Key Responsibilities

• Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.
• Attend the relevant train the trainer programs with the associated resources.
• Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc. using the MYHBU LMS platform.
• Ensure that regular training updates are carried out in conjunction with engineering & offering management.
• Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
• Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines.
• Keep in contact with key customers through sales to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that are relevant to them.

Geographic Scope & Travel Requirements

• Scope: Germany/Switzerland/Austria & Northern Europe
• Travel Requirement – 10% of the time

Candidate Profile

• German and English fluency mandatory.
• Technical Diploma or in lieu of a diploma, 5 or more years of relevant experience.
• 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS).
• 5+ Years’ experience in the Installation / Configuration / Programming of Building Management Systems (BMS).

Technical Skills: Building Management Systems

• Saia Burgess Controls (SBC) (Beneficial)
• Centraline by Honeywell Experience (Beneficial)
• Niagara (Beneficial)

Our Benefits

• Thorough introduction at a leading global company.
• Versatile area of responsibility and excellent career prospects.
• Working with latest technology and tools.
• Flexible and modern working environment with individual development and training opportunities.
• Culture that fosters inclusion, diversity, and innovation in an international work environment.
• A well-coordinated, collegial, and motivated team.
• Option for a company car for private use (according to company policies).
• An attractive salary and vacation package.

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Key skills/competency

• Building Management Systems (BMS)
• Technical Training Delivery
• Saia Burgess Controls (SBC)
• Centraline
• Niagara
• Curriculum Development
• Customer Support
• Product Verification
• BMS Installation/Configuration
• Multilingual Communication (German/English)