Default Servicing Specialist
Hometap · United States
- Hybrid
- Full-time
- $65,000 / year
- United States
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Job highlights
- Support homeowners in default situations.
- Manage communications via calls and emails.
- Review critical property and legal documents.
- Ensure compliance with regulations and agreements.
- Collaborate with legal and internal teams.
About the role
About Hometap
Hometap is a collaborative, passionate company focused on creating solutions that help people get more out of homeownership and life. Our home equity investment product allows homeowners to access their built-up equity to cover important expenses like debt or renovations, without taking on debt. We work hard and have fun, recognized as a great place to work by The Boston Globe and Forbes, and awarded for fintech innovation by Inc. and HousingWire. We offer competitive compensation, healthcare, generous PTO, a meaningful equity package, and a strong culture with team-building opportunities.
Who You Are
We are seeking dedicated, detail-oriented individuals with a passion for supporting homeowners and experience in default servicing. As a Default Servicing Specialist on our Investment Support team, you will play a critical role in servicing our investments. Your responsibilities will include monitoring the investment portfolio for default events and ensuring timely, accurate, and precise execution of all default-related actions.
What You’ll Do
- Act as the Single Point of Contact (SPOC) for Homeowners when an investment enters a defaulted status.
- Conduct outbound calls, send and respond to emails, and handle inbound calls from homeowners.
- Review weekly reports concerning property status, including sales, taxes, new liens, foreclosures, and bankruptcies.
- Perform initial due diligence on default events, including ordering property reports and researching county websites and Pacer.
- Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement.
- Review and upload all incoming Legal documents to the system of record.
- Accurately enter data and maintain electronic files within the system of record.
- Complete all assigned default tasks within set timeframes.
- Comply with all state and federal guidelines.
- Partner with the Legal team on adverse events as necessary.
What You'll Bring
- 2+ years of experience in mortgage servicing, loan post-closing, or default servicing.
- Experience reading mortgage and/or default documents (e.g., mortgages, deeds of trust, foreclosure and bankruptcy documents, trusts, and titles).
- Relentless attention to detail with a high degree of accuracy.
- Ability to multitask and work under pressure in a deadline-oriented environment.
- Comfort working independently and collaboratively in a team environment, with a desire to take ownership.
- Strong client service skills and professional communication abilities.
- Bachelor’s degree, preferably in business, finance, or a related field.
Compensation and Benefits
The annual compensation for this role is $65,000, plus meaningful equity. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and ample paid time off.
About Hometap's Mission
Hometap's mission is to make homeownership less stressful and more accessible. Our home equity investment product offers homeowners a fast, simple, and straightforward way to access their home equity without taking out a loan or selling their home. By investing alongside homeowners, Hometap provides debt-free cash in exchange for a share of the home’s future value, with no monthly payments. We combine financial innovation with exceptional customer service to help people get more from homeownership and life.
Diversity and Inclusion
Hometap believes that diversity strengthens us. We prioritize creating an inclusive workplace that values unique perspectives, backgrounds, and ideas. All hiring decisions are based on qualifications and business needs. Hometap is an equal opportunity employer and provides employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. For accommodation requests, please email work@hometap.com.
Key skills/competency
- Default Servicing
- Mortgage Servicing
- Loan Post-Closing
- Homeowner Support
- Legal Document Review
- Due Diligence
- Compliance
- Client Service
- Data Entry
- Financial Services
Skills & topics
- Default Servicing Specialist
- Mortgage Servicing
- Loan Post-Closing
- Default Servicing
- Homeowner Support
- Investment Support
- Fintech
- Compliance
- Client Service
- Financial Services
How to get hired
- Tailor your resume: Highlight 2+ years of mortgage servicing or default servicing experience, emphasizing document review and client service skills.
- Showcase accuracy: Emphasize your relentless attention to detail and high degree of accuracy in your application materials.
- Demonstrate problem-solving: Prepare examples of how you've managed multiple tasks under pressure and worked independently.
- Research Hometap's mission: Understand their goal of making homeownership accessible and how your role contributes to this.
- Prepare for interviews: Be ready to discuss your experience with mortgage/default documents and your approach to homeowner communication.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the annual salary for a Default Servicing Specialist at Hometap?
- The annual compensation for the Default Servicing Specialist role at Hometap is $65,000. In addition to this salary, eligible employees receive meaningful equity as part of their compensation package.
- What benefits does Hometap offer its Default Servicing Specialists?
- Hometap offers a comprehensive benefits package including generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and ample paid time off to support employee well-being.
- What is the primary responsibility of a Default Servicing Specialist at Hometap?
- The primary responsibility of a Default Servicing Specialist is to manage investments that have entered a defaulted status. This involves acting as the single point of contact for homeowners, monitoring property status, conducting due diligence, and ensuring compliance with guidelines.
- What kind of experience is required for the Default Servicing Specialist role at Hometap?
- The role requires at least 2 years of experience in mortgage servicing, loan post-closing, or default servicing. Experience reading mortgage and default documents such as deeds of trust, foreclosure, and bankruptcy documents is also essential.
- Does Hometap consider candidates without a Bachelor's degree for the Default Servicing Specialist position?
- While a Bachelor's degree in business, finance, or a related field is ideally sought, Hometap emphasizes that all roles are filled based on candidates' qualifications and business needs. Strong relevant experience may be considered.
- How does Hometap approach diversity and inclusion in its hiring process for the Default Servicing Specialist role?
- Hometap is committed to diversity and inclusion, valuing unique perspectives and backgrounds. Hiring decisions for the Default Servicing Specialist role, and all roles, are based solely on qualifications and business needs, ensuring equal opportunities.
- What is the work arrangement for the Default Servicing Specialist position?
- While the job description mentions a 'work-from-home stipend', it does not explicitly state the work arrangement (on-site, hybrid, or remote). However, the stipend suggests a remote or hybrid component. Further clarification from the hiring manager would be beneficial.