Job Overview
Who's the hiring manager?
Sign up to PitchMeAI to discover the hiring manager's details for this job. We will also write them an intro email for you.
Job Description
About Hometap
Hometap is a collaborative, passionate company focused on creating solutions that help people get more out of homeownership and life. Our home equity investment product allows homeowners to access their built-up equity to cover important expenses like debt or renovations, without taking on debt. We work hard and have fun, recognized as a great place to work by The Boston Globe and Forbes, and awarded for fintech innovation by Inc. and HousingWire. We offer competitive compensation, healthcare, generous PTO, a meaningful equity package, and a strong culture with team-building opportunities.
Who You Are
We are seeking dedicated, detail-oriented individuals with a passion for supporting homeowners and experience in default servicing. As a Default Servicing Specialist on our Investment Support team, you will play a critical role in servicing our investments. Your responsibilities will include monitoring the investment portfolio for default events and ensuring timely, accurate, and precise execution of all default-related actions.
What You’ll Do
- Act as the Single Point of Contact (SPOC) for Homeowners when an investment enters a defaulted status.
- Conduct outbound calls, send and respond to emails, and handle inbound calls from homeowners.
- Review weekly reports concerning property status, including sales, taxes, new liens, foreclosures, and bankruptcies.
- Perform initial due diligence on default events, including ordering property reports and researching county websites and Pacer.
- Learn and adhere to all investor guidelines and Hometap’s Option Purchase Agreement.
- Review and upload all incoming Legal documents to the system of record.
- Accurately enter data and maintain electronic files within the system of record.
- Complete all assigned default tasks within set timeframes.
- Comply with all state and federal guidelines.
- Partner with the Legal team on adverse events as necessary.
What You'll Bring
- 2+ years of experience in mortgage servicing, loan post-closing, or default servicing.
- Experience reading mortgage and/or default documents (e.g., mortgages, deeds of trust, foreclosure and bankruptcy documents, trusts, and titles).
- Relentless attention to detail with a high degree of accuracy.
- Ability to multitask and work under pressure in a deadline-oriented environment.
- Comfort working independently and collaboratively in a team environment, with a desire to take ownership.
- Strong client service skills and professional communication abilities.
- Bachelor’s degree, preferably in business, finance, or a related field.
Compensation and Benefits
The annual compensation for this role is $65,000, plus meaningful equity. We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and ample paid time off.
About Hometap's Mission
Hometap's mission is to make homeownership less stressful and more accessible. Our home equity investment product offers homeowners a fast, simple, and straightforward way to access their home equity without taking out a loan or selling their home. By investing alongside homeowners, Hometap provides debt-free cash in exchange for a share of the home’s future value, with no monthly payments. We combine financial innovation with exceptional customer service to help people get more from homeownership and life.
Diversity and Inclusion
Hometap believes that diversity strengthens us. We prioritize creating an inclusive workplace that values unique perspectives, backgrounds, and ideas. All hiring decisions are based on qualifications and business needs. Hometap is an equal opportunity employer and provides employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. For accommodation requests, please email work@hometap.com.
Key skills/competency
- Default Servicing
- Mortgage Servicing
- Loan Post-Closing
- Homeowner Support
- Legal Document Review
- Due Diligence
- Compliance
- Client Service
- Data Entry
- Financial Services
How to Get Hired at Hometap
- Tailor your resume: Highlight 2+ years of mortgage servicing or default servicing experience, emphasizing document review and client service skills.
- Showcase accuracy: Emphasize your relentless attention to detail and high degree of accuracy in your application materials.
- Demonstrate problem-solving: Prepare examples of how you've managed multiple tasks under pressure and worked independently.
- Research Hometap's mission: Understand their goal of making homeownership accessible and how your role contributes to this.
- Prepare for interviews: Be ready to discuss your experience with mortgage/default documents and your approach to homeowner communication.
Frequently Asked Questions
Find answers to common questions about this job opportunity
Explore similar opportunities that match your background