11 days ago
Customer Service Specialist
Home Health Focus AI
Hybrid
Full Time
$58,584
Hybrid
Job Overview
Job TitleCustomer Service Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$58,584
LocationHybrid
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Job Description
Customer Service Specialist at Public Disclosure Commission
Home Health Focus AI's mission is to help home healthcare professionals find meaningful opportunities that prioritize patient care. We are not a staffing firm or agency. Home Health Focus AI does not hire for these roles—we identify and verify them from care providers directly.
Why Consider This Job Opportunity
- Salary up to $4,882.00 monthly
- Flexible/Hybrid work schedule with a mix of in-office and remote work
- Opportunity for career advancement within the Public Disclosure Commission
- Comprehensive benefits package including medical, dental, and retirement plans
- Supportive and collaborative work environment focused on public access to information
- Chance to make a meaningful impact on transparency in government and political processes
What To Expect (Job Responsibilities)
- Serve as the primary contact for customer inquiries, providing interpretations of agency-related laws, policies, and procedures
- Assist clients in navigating the Commission's website and utilizing online systems for filing and registration
- Respond to inquiries via phone, in-person, and the online help desk while ensuring compliance with disclosure laws
- Document and track client issues using computer applications and software
- Review reports submitted by regulated campaigns and lobbyists to ensure compliance with filing requirements
What Is Required (Qualifications)
- Four (4) years of combined education and/or experience providing assistance to clients or customers regarding inquiries, complaints, or problems
- Associate's degree and two (2) years of experience in customer service, or a Bachelor’s degree in a related field
- Effective written and verbal communication skills for diverse audiences
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Basic knowledge of agency-related laws, policies, and procedures
How To Stand Out (Preferred Qualifications)
- Intermediate computer skills in Microsoft Word, Excel, and Outlook
- Relevant experience in community engagement or certifications in public policy or advocacy
Key skills/competency
- Customer Service
- Public Policy Interpretation
- Compliance Management
- Data Entry
- Microsoft Office Suite
- Verbal Communication
- Written Communication
- Client Assistance
- Online System Navigation
- Government Transparency
How to Get Hired at Home Health Focus AI
- Research Public Disclosure Commission's mission: Study their commitment to transparency, public access, and government ethics on their official website.
- Tailor your resume for compliance roles: Emphasize your experience in regulatory interpretation, data accuracy, and supporting client inquiries within a compliance framework.
- Highlight public service commitment: Showcase any prior experience or passion for government, public policy, or roles that involve civic engagement.
- Prepare for scenario-based questions: Be ready to discuss how you'd handle complex inquiries, difficult customers, or situations requiring detailed policy interpretation.
- Demonstrate Microsoft Office proficiency: Provide specific examples of using Word, Excel, and Outlook for documentation, data management, and communication in a professional setting.
Frequently Asked Questions
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01What is the typical hybrid work schedule for a Customer Service Specialist at Public Disclosure Commission?
02What are the core responsibilities of a Customer Service Specialist at Public Disclosure Commission?
03How does the Public Disclosure Commission support employee career advancement?
04What technical skills are crucial for excelling in this Customer Service Specialist role?
05What benefits are offered to employees at the Public Disclosure Commission for this role?
06Is prior government or public policy experience a requirement for the Customer Service Specialist position at Public Disclosure Commission?
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