Counter Sales Associate

Counter Sales Associate

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company, Watsco, Inc. They proudly distribute Mitsubishi and Bryant HVAC equipment along with a full line of HVAC parts, supplies, and accessories.

Responsibilities

• Sells heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.
• Greets customers on the sales floor or via telephone, discusses merchandise features.
• Displays merchandise, suggests selections, and maintains a clean showroom.
• Reads catalog or computer for part stock numbers and prices, advises on substitutions.
• Uses computer database to check merchandise availability and processes orders.
• Handles payments, processes refunds/replacements for defective articles.
• Solicits new and established customers via telephone to promote sales.
• Resolves inventory issues and customer concerns; supports warehouse operations.
• Assists clerical staff with orders, purchase orders, and warranty return authorizations.
• Follows directions from counter leads and supports warehouse staff.
• Other duties as assigned.

Qualifications

• Excellent customer service skills.
• Practical knowledge of warehouse, data processing, and operations procedures.
• Ability to negotiate transactions and mediate between customers and employees.
• Proficiency in Internet and Microsoft Office (Word, Excel, Outlook).
• Ability to learn new software quickly and calculate figures accurately.
• High School Diploma or GED required.
• Physical capability to stoop, kneel, and lift up to 50 pounds (assistance for heavier lifts).
• Prior HVAC experience is required.

Key Skills/Competency

• HVAC
• Sales
• Customer service
• Warehouse
• Order processing
• Inventory
• Microsoft Office
• Data entry
• Catalog
• Negotiation