Counter Sales Associate

Overview

Homans Associates (HA) is a subsidiary of Watsco, Inc., the largest independent HVAC/R distribution company in the world. We distribute Mitsubishi and Bryant HVAC equipment along with a full line of residential and commercial parts, supplies, and accessories. This position is located in Wilmington, MA.

Responsibilities

• Sells HVAC equipment, parts, and supplies.
• Greets customers, determines merchandise needs, and demonstrates product use.
• Displays merchandise and maintains a clean, organized showroom.
• Uses computer systems to read catalogs, check stock, and prepare orders.
• Processes payments, credit authorizations, and handles returns.
• Solicits customers via telephone and promotes sales initiatives.
• Supports warehouse staff and works in the warehouse environment.
• Collaborates with clerical staff to manage orders and warranty returns.
• Follows direction from counter leads and assists with other duties as assigned.

Qualifications

• Excellent customer service skills.
• Practical knowledge of warehouse operations, data processing, and paper flow procedures.
• Ability to negotiate transactions and mediate between employees and customers.
• Proficient with the Internet and Microsoft Office (Word, Excel, Outlook).
• Ability to quickly learn new software and perform basic algebra calculations.
• High School Diploma or GED required.
• Physical ability to stoop, kneel, crouch, crawl and lift up to 50 pounds (more with assistance).
• Prior HVAC experience is required.

Key skills/competency

• Sales
• HVAC
• Customer Service
• Inventory
• Negotiation
• Warehouse
• Microsoft Office
• Data Processing
• Communication
• Problem Solving