Counter Sales Associate

Overview

Homans Associates (HA), a subsidiary of Watsco, Inc., is the largest independent HVAC/R distribution company in the world. We distribute Mitsubishi and Bryant HVAC equipment along with a full line of residential and commercial parts, supplies, and accessories. This position is for a Counter Sales Associate located in Hawthorne, NY.

Responsibilities

• Sells HVAC equipment, parts, and supplies.
• Greets customers on the sales floor or on the phone, determining merchandise needs.
• Displays merchandise, recommends selections, and maintains an organized showroom.
• Uses catalog or computer to determine part stock numbers and prices, advising on substitutions if needed.
• Uses computer database to check merchandise availability and prepare customer orders.
• Processes payments, obtains credit authorizations, and handles defective returns.
• Solicits new and established customers via telephone to promote sales.
• Resolves or escalates inventory issues or customer concerns to management.
• Assists in warehouse tasks and supports clerical staff with orders and paperwork.
• Follows directions from the counter lead and supports warehouse staff as needed.
• Performs other duties as assigned.

Qualifications

• Excellent customer service skills with prior HVAC experience.
• Practical knowledge of warehouse operations, data processing, and paper flow procedures.
• Ability to negotiate intra- and inter-company transactions and mediate employee/customer interactions.
• Proficiency in Internet usage and Microsoft Office (Word, Excel, Outlook).
• Ability to quickly learn and adapt to new software.
• Strong math skills for calculating discounts, commissions, and percentages.
• High School Diploma or GED required.
• Physical ability to stoop, kneel, crouch, or crawl and lift up to 50 pounds (more with assistance).

Compensation

Hourly rate starts at $20-23 per hour, depending on experience.

Key skills/competency

• HVAC
• Sales
• Customer Service
• Retail
• Inventory
• Warehouse
• Negotiation
• Data Processing
• Microsoft Office
• Communication