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Job Description
Sales Associate
Holt Renfrew offers an inspiring fashion-forward environment with opportunities for learning and growth. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you'll be inspired every day.
A career at Holt Renfrew offers competitive total rewards, a generous employee discount, pension plan, health and dental benefits, tuition assistance, and ongoing learning and development.
About the Role:
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results.
Specific Responsibilities:
- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service goals and targets.
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price change, and related sales support tasks.
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Perform other duties, as assigned.
The Ideal Candidate:
- Minimum of 4+ years experience in a commission-based luxury sales environment.
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota required.
- Ability to work a flexible schedule including evenings, weekends and holiday availability.
- Highly collaborative; working with and through others in a team-oriented environment.
- Leverages social media platforms to promote themselves as a fashion influencer and build personal brand.
- Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected.
- Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences.
- Has a strong understanding of current and emerging trends in fashion.
- Possesses broad range of product knowledge across all merchandise categories in the store.
- Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential.
Measures of Success:
- Contribution to financial objectives.
- Individual objectives linked to the achievement of department goals.
- Feedback from internal and external clients.
Key skills/competency:
- Sales
- Customer Service
- Clienteling
- Luxury Sales
- Commission Sales
- Relationship Building
- Fashion Trends
- Product Knowledge
- Visual Merchandising
- Social Media Marketing
How to Get Hired at Holt Renfrew
- Tailor your resume: Highlight 4+ years in commission-based luxury sales, sales performance, and clienteling experience.
- Showcase your skills: Emphasize your ability to build relationships, understand fashion trends, and use technology.
- Demonstrate flexibility: Clearly state your availability for evenings, weekends, and holidays.
- Highlight collaboration: Provide examples of your teamwork in previous sales roles.
- Ace the interview: Be prepared to discuss your sales strategies and client acquisition methods.
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