Container Cargo Claims Coordinator
HMM America · Irving, TX
- On site
- Full-time
- $60,000 / year
- Irving, TX
Job highlights
- Manage cargo claims from start to finish.
- Communicate with customers and partners.
- Collect and review claim documentation.
- Coordinate recovery efforts and process payments.
- Requires strong communication and organizational skills.
About the role
Container Cargo Claims Coordinator
At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry.
Why HMM?
- Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth.
- Career Growth: We are dedicated to your development with mentorship, cross-department training, and career advancement opportunities.
- Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance.
- Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs.
- Work-Life Balance: Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.
General Position Overview
HMM is looking for a Legal Claims Coordinator to support our growing Claims Department. If you’re detail-oriented, organized, and interested in international logistics, this could be a great opportunity for you. In this role, you’ll manage cargo claims from start to finish—communicating with customers, collecting documentation, processing payments, and handling recovery efforts. You’ll work with a variety of partners including rail companies, truckers, stevedores, and terminals. Under general supervision, provides support for all bulk and container cargo claims.
Essential Job Functions/Duties
- Handle claims from beginning to end, including data entry and document management
- Collect and review claim documentation to support defense or settlement
- Open claims in our system, create reference numbers and maintain an organized claim folder
- Coordinate recovery efforts with third parties (vessel owners, rail companies, trucking firms, etc.)
- Negotiate claim settlements
- Process claim payments with the Accounting Department
- Assist with payment and resolution of claims as requested by our headquarters
- Keep management updated on key claim issues
- Maintain accurate and organized records
- Support the team with other duties as needed
Qualifications: Essential Skills, Knowledge, and Abilities
- Strong communication skills and a problem-solving mindset
- Excellent organizational and follow-up abilities
- Detail-oriented, especially when handling important claim documents
- Comfortable using Microsoft Word, Excel, and internal company systems
- Preferred: Bilingual in English and Korean
Education and Experience
- Experience handling claims (preferably in ocean shipping or property/casualty insurance)
- Bachelor’s degree in Business or a related field (preferred)
- 2+ years of experience in the shipping or logistics industry (preferred)
Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence.
About HMM America Shipping Agency
HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology.
Additional Details
The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.
HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.
Key skills/competency
- Claims Management
- Cargo Claims
- Logistics Coordination
- Customer Communication
- Documentation Review
- Recovery Efforts
- Payment Processing
- Microsoft Excel
- Organizational Skills
- Problem-Solving
Skills & topics
- Container Cargo Claims Coordinator
- Claims Management
- Logistics
- Shipping
- Customer Service
- Documentation
- Recovery
- Payment Processing
- HMM America
- International Logistics
How to get hired
- Tailor your resume: Highlight claims handling, logistics, and customer service experience relevant to HMM America.
- Showcase your skills: Emphasize communication, organization, and problem-solving in your application for a Container Cargo Claims Coordinator role.
- Research HMM's mission: Understand their focus on customer trust, employee satisfaction, and green shipping to align your application.
- Prepare for interviews: Be ready to discuss your experience with cargo claims and international logistics.
- Follow application instructions carefully: Ensure all required documents and information are submitted accurately for your HMM America application.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary responsibility of a Container Cargo Claims Coordinator at HMM America?
- The primary responsibility of a Container Cargo Claims Coordinator at HMM America is to manage cargo claims from initiation to resolution, which includes customer communication, documentation collection, payment processing, and recovery efforts.
- What qualifications are preferred for the Container Cargo Claims Coordinator position at HMM America?
- Preferred qualifications for the Container Cargo Claims Coordinator role at HMM America include experience handling claims, particularly in ocean shipping or property/casualty insurance, a Bachelor's degree in Business or a related field, and bilingual proficiency in English and Korean.
- What type of work environment can I expect as a Claims Coordinator at HMM America?
- As a Claims Coordinator at HMM America, you can expect a collaborative culture that fosters autonomy while providing continuous support and guidance from leadership. The role involves impactful work within the global supply chain.
- How does HMM America support employee development for a Claims Coordinator?
- HMM America is dedicated to employee development through mentorship, cross-departmental training, and career advancement opportunities, investing in your success and professional growth as a Claims Coordinator.
- What are the key skills needed for the Container Cargo Claims Coordinator role at HMM America?
- Key skills for the Container Cargo Claims Coordinator at HMM America include strong communication, problem-solving, excellent organization, attention to detail, and proficiency with Microsoft Word, Excel, and internal company systems.
- Does HMM America offer remote work for the Claims Coordinator position?
- The job description does not explicitly state if the Container Cargo Claims Coordinator position is remote, hybrid, or on-site. Based on the nature of coordinating with various partners, it's likely to be on-site or hybrid, but this should be confirmed during the application process.
- What benefits does HMM America offer its employees, including a Claims Coordinator?
- HMM America offers competitive benefits including highly subsidized individual and family insurance (medical, dental, vision), term life and disability insurance, 401(k) employer matching, paid holidays, and paid time off (vacation and sick days).