Devops II - Hybrid
Hiver · Bengaluru, Karnataka, India
- On site
- Full-time
- $120,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Scale and secure infrastructure for a growing global user base.
- Manage Kubernetes clusters and deploy applications via ArgoCD.
- Provision infrastructure using Terraform and manage datastores.
- Ensure operational excellence and provide engineering support.
- Implement GitOps and monitor systems with DataDog/CloudWatch.
About the role
About Us
Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.
We’re a challenger brand in a category dominated by over-engineered tools. We build software that is simple, powerful, and genuinely helpful; and we operate internally with that same philosophy. If you want meaningful ownership, thoughtful teammates, and work that ships, Hiver is a great place to do it.
Opportunity
As a DevOps Engineer II at Hiver, you will play a pivotal role in scaling and securing our infrastructure to support a rapidly growing global user base. With over 5 million emails processed daily and thousands of active users relying on our platform, operational excellence is at the core of what we do.
What You will be working on?
- Creating and Managing Kubernetes clusters on EKS
- Deploying applications to Kubernetes through ArgoCD
- Manage multiple datastores - Elasticsearch, RDS, DocumentDB etc.
- Experienced in provisioning infrastructure with IaC tools (Terraform preferably).
- Manage queueing systems - RabbitMQ, Kafka
- Architecting solutions as per engineering teams needs
- Solve scalability issues with current infrastructure
- Provide support to engineering teams
- Implementing GitOps across the organization
What we are looking for?
- 4+ years of experience in SRE/DevOps role
- Strong working knowledge of Linux and operating system fundamentals
- Experience with containerization (Docker, Kubernetes)
- Experience working with Cloud platforms (AWS)
- Scripting knowledge (Python / Bash)
- Experience with monitoring tools like DataDog / CloudWatch / Grafana is a must
- Experience working with a CI/CD setup is a must (Github Actions)
- Experience with integrating AI into DevOps workflows will be an advantage.
- Experience with ELK stack will be an advantage.
Key skills/competency
- DevOps
- SRE
- Kubernetes
- AWS
- Terraform
- Docker
- CI/CD
- Python
- Bash
- DataDog
Skills & topics
- DevOps Engineer
- DevOps
- SRE
- Kubernetes
- AWS
- Terraform
- Docker
- CI/CD
- Python
- Bash
- DataDog
- CloudWatch
- Grafana
- ArgoCD
- RabbitMQ
- Kafka
- ELK Stack
- Linux
- Hybrid
How to get hired
- Tailor your resume: Highlight your 4+ years of DevOps/SRE experience, Linux fundamentals, and cloud platform expertise (AWS).
- Showcase your skills: Emphasize your experience with containerization (Docker, Kubernetes), IaC (Terraform), and CI/CD (GitHub Actions).
- Demonstrate impact: Provide examples of successfully scaling infrastructure, managing datastores, and implementing monitoring tools.
- Prepare for technical interviews: Be ready to discuss Kubernetes, AWS services, scripting (Python/Bash), and troubleshooting complex issues.
- Express interest: Clearly articulate your understanding of Hiver's mission and how your skills align with their needs.
Technical preparation
Master Kubernetes cluster management and EKS.,Practice infrastructure provisioning with Terraform.,Deepen knowledge of AWS services and Linux.,Build CI/CD pipelines with GitHub Actions.
Behavioral questions
Describe a complex scaling challenge you solved.,How do you support engineering teams effectively?,Explain your experience with GitOps implementation.,How do you ensure operational excellence in infrastructure?
Frequently asked questions
- What is the required experience for the DevOps Engineer II role at Hiver?
- The DevOps Engineer II role at Hiver requires a minimum of 4+ years of experience in an SRE/DevOps capacity. This experience should include strong fundamentals in Linux, containerization technologies like Docker and Kubernetes, and cloud platforms, with a preference for AWS.
- What are the core responsibilities for a DevOps Engineer II at Hiver?
- Core responsibilities include creating and managing Kubernetes clusters on EKS, deploying applications using ArgoCD, managing datastores (Elasticsearch, RDS, DocumentDB), provisioning infrastructure with tools like Terraform, managing queueing systems (RabbitMQ, Kafka), architecting solutions, solving scalability issues, supporting engineering teams, and implementing GitOps.
- What technologies will I work with as a DevOps Engineer II at Hiver?
- You will work extensively with Kubernetes (EKS), ArgoCD, various datastores (Elasticsearch, RDS, DocumentDB), IaC tools like Terraform, queueing systems such as RabbitMQ and Kafka, scripting languages (Python, Bash), and monitoring tools like DataDog, CloudWatch, and Grafana. Experience with CI/CD using GitHub Actions is also essential.
- Does Hiver prefer specific experience with AI in DevOps?
- While not strictly required, Hiver notes that experience with integrating AI into DevOps workflows is considered an advantage for the DevOps Engineer II position. This suggests an interest in exploring advanced automation and efficiency through AI.
- What is the work arrangement for the DevOps Engineer II position at Hiver?
- The job description specifies that the DevOps Engineer II position is a hybrid role. This means you can expect a combination of remote work and in-office presence, offering flexibility while maintaining team collaboration.
- How does Hiver use AI in its customer service platform?
- Hiver is described as an AI-driven customer service platform. It helps teams deliver fast, human support across various channels without the complexity of legacy systems, implying AI is used to enhance efficiency and user experience within their customer support solutions.
- What are the benefits of working at Hiver?
- Hiver emphasizes a culture of meaningful ownership, thoughtful teammates, and shipping impactful work. As a challenger brand, they offer an environment to work on simple, powerful, and genuinely helpful software, distinct from over-engineered legacy tools.