Senior Technical Account Manager

Senior Technical Account Manager at HiveMQ

HiveMQ is an innovative Industrial AI Platform that empowers enterprises to transition from basic connected devices to truly intelligent operations. Built on the robust MQTT standard and a distributed edge-to-cloud architecture, HiveMQ specializes in connecting and governing industrial data in real time. This capability enables global leaders such as Audi, BMW, Eli Lilly, and Siemens to operationalize AI effectively and scale innovation across their operations.

At HiveMQ, our core culture is defined by three pillars: Effortless, Empowered, and Relentless. We strive to simplify complex challenges, encourage confidence and ownership in our team, and continuously push the boundaries of what is achievable. Join us and contribute to shaping the future of intelligent industry.

HiveMQ's Vision for this Role

As a Senior Technical Account Manager, you will be an integral part of our Customer Success team. Your primary focus will be ensuring our clients receive exceptional service by maintaining strong relationships with HiveMQ's existing clientele. This involves addressing their technical needs comprehensively and identifying opportunities for expanding our client base.

Key Responsibilities

• Increase our customers' trust in and success with the HiveMQ Platform.
• Proactively assist customers with current and future challenges by demonstrating optimal utilization of various products and services.
• Act as the primary technical liaison for our customers, conducting regular check-ins, providing architectural support, assisting with technical proofs of concept, and showcasing new products.
• Internally represent the customer’s voice to the HiveMQ Product Management team, ensuring our products continuously deliver maximum value.
• Collaborate closely with the HiveMQ technical support team to guarantee continuous improvement of our documentation and knowledge base, upholding our commitment to ease of use.

Qualifications

• Bachelor’s degree in a related technical field or equivalent practical experience.
• Demonstrated success in supporting enterprise-level accounts on their technical success journey.
• Extensive experience in direct customer communication, including interfacing with executive stakeholders and driving technical implementation or transformation programs.
• Proven experience managing high-impact cross-functional projects.
• Experience with distributed systems, particularly those involving messaging or database technology.
• Proficiency in designing architecture and developing proofs of concept.
• Excellent communication and writing skills in English.
• Familiarity with modern cloud architectures.

EXCERPT FROM OUR CUSTOMER LIST: https://www.hivemq.com/customers/

Informations About Our Job Advertisements: Job advertisements of HiveMQ GmbH are always directed at female, male and various applicants, regardless of age, gender, religion, sexual identity, disability, race, ethnic origin, world view, etc. The selection of a candidate is exclusively based on qualifications. For organisational reasons, we cannot return application documents and cannot reimburse any expenses that you incur during the application process.