Shift Leader

About Border Foods

Border Foods originated from a simple idea between two brothers to open a Mexican restaurant, growing into one of the largest privately held Taco Bell franchisees in the United States. Our company prioritizes a people-first approach, emphasizing teamwork, integrity, accountability, and excellence in all operations. We are dedicated to creating a positive and supportive environment where employees can grow, learn, and contribute to collective success. Our mission is to enhance lives by delivering outstanding food and memorable guest experiences, while nurturing a workplace culture built on respect, safety, and continuous improvement.

About the Shift Leader Role

The Shift Leader at Border Foods is crucial for the smooth operation of our Taco Bell restaurant. This leadership position involves overseeing daily restaurant activities, managing team members, and ensuring excellent customer service. A Shift Leader embodies our core values—Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment—by fostering a welcoming atmosphere for both guests and employees. They are instrumental in building a cohesive team, maintaining high standards of food quality and safety, and driving the restaurant's overall success. This role provides an excellent opportunity to develop leadership skills, make a tangible impact on the guest experience, and contribute to a dynamic team committed to excellence.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• Previous experience in a restaurant or customer service environment is preferred but not mandatory.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple responsibilities.
• Basic understanding of financial and operational principles.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency, quality, and guest satisfaction.
• Lead, motivate, and develop team members, fostering a positive and inclusive work environment.
• Ensure all food safety and health standards are met and maintained.
• Manage scheduling, deployment, and performance of team members, providing coaching and feedback as needed.
• Handle customer inquiries and resolve complaints promptly and professionally.
• Maintain accurate cash handling and financial procedures in accordance with company policies.
• Monitor restaurant performance using key metrics and adjust strategies to meet targets.
• Ensure compliance with all local, state, and federal laws and regulations.
• Support recruiting efforts by participating in hiring and onboarding new team members.
• Assist in inventory management, ordering supplies, and controlling costs to maximize profitability.
• Implement and uphold company policies, procedures, and standards to ensure consistency and quality.
• Promote a culture of continuous improvement through training and development initiatives.

Benefits

Border Foods offers competitive compensation, ranging from $12 to $24 per hour, commensurate with experience and performance. Employees receive opportunities for professional growth and development through ongoing training programs. We support work-life balance and provide flexible scheduling options. Our comprehensive benefits package includes health insurance options, paid time off, employee discounts, and recognition programs. Working at Border Foods means joining a supportive team where your contributions are valued and your career aspirations are nurtured. We are committed to creating an inclusive environment where everyone can thrive and succeed.

Equal Opportunity Employer

Border Foods is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other protected status. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe in providing a fair and respectful workplace where every individual has the opportunity to succeed and grow.

Key skills/competency

• Operations Management
• Team Leadership
• Customer Service
• Food Safety
• Inventory Control
• Cash Handling
• Staff Scheduling
• Performance Coaching
• Problem Solving
• Compliance Management