IT Customer Support Analyst
@ Hirenza

Hybrid
$60,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @coxhealth.com
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Job Details

About CoxHealth

CoxHealth is a leading healthcare provider committed to high-quality patient care, advanced medical technology, and continuous improvement. The organization values teamwork, integrity, and community engagement.

About the Role

The IT Customer Support Analyst at CoxHealth ensures seamless IT system operations by providing first-line technical support. This role involves troubleshooting hardware and software issues, guiding end-users, and maintaining detailed records of support incidents. The analyst is expected to document solutions thoroughly and contribute to enhancing support processes.

Qualifications

Ideal candidates hold an associate’s degree in Computer Science, Information Technology, or a related field, with at least one year of IT customer support experience, preferably in healthcare or similar environments. Familiarity with Windows and macOS, basic troubleshooting, and strong communication skills are essential.

Responsibilities

  • Provide first-line technical support for hardware, software, and network issues.
  • Diagnose and resolve common technical problems, including password resets and connectivity issues.
  • Assist users with guidance on IT systems and applications.
  • Document support requests and solutions accurately.
  • Escalate complex issues while maintaining communication with end-users.
  • Contribute to IT support process improvements.
  • Participate in ongoing training and cross-functional team collaboration.

Benefits

CoxHealth offers competitive health insurance, dental and vision coverage, wellness programs, retirement savings plans, paid time off, and professional development opportunities. Additional benefits include tuition reimbursement and employee assistance programs.

Equal Opportunity

CoxHealth is an equal opportunity employer committed to a diverse and inclusive workplace. Discrimination of any form is not tolerated.

Key skills/competency

  • IT support
  • Troubleshooting
  • Customer service
  • Healthcare IT
  • Technical support
  • Windows
  • macOS
  • Documentation
  • Teamwork
  • Continuous improvement
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How to Get Hired at Hirenza

🎯 Tips for Getting Hired

  • Research CoxHealth's culture: Review mission, values, and recent news.
  • Tailor your resume: Highlight IT support and healthcare experience.
  • Showcase troubleshooting skills: Emphasize problem-solving experiences.
  • Prepare for interviews: Practice common IT and behavioral questions.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting methods for Windows and macOS.
Practice basic network and connectivity diagnostics.
Familiarize with IT ticketing systems.
Study common hardware/software issues in IT.

Behavioral Questions

Describe a time you solved a technical issue.
Explain how you manage stressful support situations.
Discuss a challenge with customer service.
Share an example of teamwork improving IT support.

Frequently Asked Questions