Remote Service Administrative Assistant

Overview

HireLATAM is a premier recruitment agency placing top Latin American talent in independent contractor roles for US companies. This position as a Remote Service Administrative Assistant is full-time and 100% work from home. The role supports a reputable plumbing services company known for reliability, quality service, and fair pricing.

Responsibilities

• Conduct intake calls to gather customer information.
• Schedule jobs via Google Calendar and the Jobber system.
• Procure materials through an established vendor network.
• Coordinate with property managers and the Service Manager.
• Review work orders for billing accuracy.
• Verify service team time cards for accurate labor tracking.
• Review vendor invoices and allocate costs to jobs.
• Coordinate daily assignments and routes for shop personnel.
• Monitor accounts receivable and follow-up on invoices.
• Handle repairs scheduling and tool orders with guidance.
• Follow up on service requests via email and manage customer complaints.
• Create plumbing service quotes and assist in job walks.

Qualifications and Key Competencies

• Strong organizational and multitasking skills.
• Experience with Google Calendar and Jobber system.
• Understanding of billing, work order management, and vendor invoice review.
• Proficiency in procurement and inventory management.
• Background in dispatching, service coordination, plumbing or construction is preferred.
• Excellent customer service and conflict resolution abilities.
• Attention to detail in documentation and financial tracking.
• Effective communication skills with property managers, vendors, and teams.
• Analytical skills for cost management and invoice tracking.

Benefits

Includes paid US holidays and local country holidays along with paid vacation time.

Key skills/competency

• Google Calendar
• Jobber
• Scheduling
• Procurement
• Billing
• Vendor Coordination
• Customer Service
• Data Management
• Conflict Resolution
• Inventory Management