Learn Support Specialist
@ HireBoost

Hybrid
$21,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXX XXXXXX***** @hireboost.com
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Job Details

About HireBoost

HireBoost is a global community powered by peer learning, professional development, and meaningful connections. Their members, ranging from executives to associates, rely on resources and trainings to elevate their careers and unlock growth through high-impact learning experiences.

Role Overview

The Learn Support Specialist plays a critical role in training operations by ensuring seamless course preparation, learner support, and session hosting, so that learners enjoy a frictionless and engaging experience.

Key Responsibilities

  • Preparation & Execution: Set up and manage courses including materials, schedules, and access links.
  • Prepare instructors and guest speakers with resources and technical support.
  • Host virtual classes via Zoom, troubleshooting technical issues and managing engagement features.
  • Coordinate pre- and post-class communications with learners and instructors.
  • Learner Support & Engagement: Provide real-time assistance for technical issues and questions.
  • Track learner engagement and proactively follow up as needed.
  • Operational Excellence: Maintain accurate data and suggest process improvements based on feedback.
  • Escalate recurring technical issues to appropriate teams.

Tools & Collaboration

Use HireBoost Member Hub for course setup and learner tracking, Zoom for hosting sessions, a CRM for inquiry management, and Slack for internal coordination.

Requirements

  • Highly organized and detail-oriented.
  • Tech-savvy and comfortable with virtual tools.
  • Proactive with a solutions-focused mindset.
  • Strong communication skills to interact with diverse groups.
  • Learner-centric with a passion for professional development.

Performance Metrics

Measure success through class setup accuracy, live session reliability, timely communications, and effective learner support.

Why This Role Matters

The Learn Support Specialist ensures flawless class execution, reduces technical barriers, and improves learner retention and success. This role is essential for enabling instructors and learners to focus on educational excellence.

Benefits

Competitive salary ranging from $1500 to $2000 monthly. Remote position open for candidates from anywhere in Latam.

Key Skills/Competency

Course Setup, Learner Support, Virtual Hosting, Technical Troubleshooting, Communication, Operational Excellence, Process Improvement, CRM, Zoom Management, Slack Coordination.

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How to Get Hired at HireBoost

🎯 Tips for Getting Hired

  • Customize your resume: Highlight course management and technical skills.
  • Research HireBoost: Understand their global community and values.
  • Demonstrate organization: Provide examples of detail-oriented project management.
  • Showcase communication skills: Emphasize clear and proactive interactions.

📝 Interview Preparation Advice

Technical Preparation

Familiarize with Zoom setup and troubleshooting.
Review CRM system training and management basics.
Practice virtual class hosting on similar platforms.
Learn basic data tracking and reporting tools.

Behavioral Questions

Describe a challenging technical issue you resolved.
Explain how you manage multiple tasks effectively.
Tell about a time you improved a process.
How do you prioritize and communicate under pressure?

Frequently Asked Questions