10 days ago

Technical Program Manager IT Operations

HireArt

Hybrid
Full Time
$145,600
Hybrid

Job Overview

Job TitleTechnical Program Manager IT Operations
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$145,600
LocationHybrid

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Job Description

Technical Program Manager IT Operations

HireArt is helping our client find a Technical Program Manager IT Operations to partner closely with senior leaders and cross-functional teams to deliver complex IT programs and advance organizational IT maturity.

In this role, you'll lead and support initiatives across enterprise systems, infrastructure, and IT operations, while strengthening PMO governance, standards, and operating frameworks. You’ll play a key role in driving execution, alignment, and visibility across a diverse portfolio of technical programs.

The ideal candidate is a strong influencer and organizer with the ability to lead through ambiguity, communicate clearly at all levels, and take ownership of outcomes. You bring structured problem-solving skills, technical curiosity, and adaptability to evolving business priorities.

As a Technical Program Manager IT Operations, You'll

  • Lead end-to-end delivery of IT programs across enterprise systems, infrastructure, and IT operations.
  • Develop and manage project plans, timelines, roadmaps, budgets, resources, and vendor deliverables aligned to business priorities.
  • Identify dependencies, risks, and constraints, and communicate mitigation strategies clearly.
  • Partner with enterprise systems, infrastructure, and operations teams to drive execution and alignment.
  • Facilitate alignment between business stakeholders, technical leads, and executive sponsors.
  • Contribute to PMO governance, standardized delivery processes, and portfolio intake and prioritization.
  • Provide executive-level reporting, ensuring project documentation and artifacts remain accurate and up to date.
  • Support change management, go-live readiness, post-launch stabilization, and continuous improvement across programs.

Requirements

  • Strong experience managing complex technical programs within an IT organization
  • Experience delivering projects in at least two of the following areas:
    • Enterprise systems (ERP, HRIS, CRM, finance, supply chain)
    • Infrastructure (networking, data centers, servers, storage, cloud)
    • IT operations (service management, automation, monitoring, support)
  • Demonstrated ability to partner with both technical and business stakeholders
  • Experience managing vendors, partners, and cross-functional workstreams
  • Excellent communication skills with the ability to translate technical concepts for non-technical audiences
  • Strong problem-solving skills and ability to drive clarity in ambiguous situations
  • Ability to manage multiple concurrent initiatives with competing priorities
  • Experience setting up and managing projects in Jira and Confluence
  • Familiarity with Agile, Waterfall, ITIL, and hybrid delivery frameworks
  • Ability to create and maintain effective project documentation, dashboards, and reports

Preferred Qualifications

  • Experience contributing to or establishing PMO governance and standards
  • Experience with enterprise portfolio management tools
  • Comfort working in organizations undergoing transformation or modernization
  • Certifications such as PMP, PgMP, CSM, ITIL Foundation, or SAFe
  • Experience with cloud platforms and modern enterprise SaaS ecosystems
  • Background supporting integrations, data flows, and cross-system dependencies

Benefits

  • PTO and paid holidays!
  • Pre-tax commuter benefits
  • Employer (HireArt) Subsidized healthcare benefits
  • Flexible Spending Account for healthcare-related costs
  • HireArt covers all costs for short and long term disability and life insurance
  • 401k package

Commitment

This is a full-time, 6-month contract position staffed via HireArt. The role is remote and available to U.S.-based candidates.
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.

Key skills/competency

  • IT Program Management
  • Enterprise Systems
  • Infrastructure Management
  • IT Operations
  • PMO Governance
  • Project Planning
  • Stakeholder Management
  • Vendor Management
  • Agile Methodology
  • Jira & Confluence

Tags:

Technical Program Manager
Program Management
IT Operations
Project Delivery
Stakeholder Management
Vendor Management
PMO Governance
Risk Mitigation
Change Management
Executive Reporting
Cross-functional Leadership
Jira
Confluence
Agile
Waterfall
ITIL
Cloud Platforms
Enterprise SaaS
ERP
HRIS
CRM
Infrastructure

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How to Get Hired at HireArt

  • Research HireArt's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Customize your resume to highlight experience in IT program management, enterprise systems, and infrastructure, using keywords from the job description.
  • Showcase technical program leadership: Prepare to discuss specific examples of leading complex technical programs and driving IT maturity within an IT organization.
  • Emphasize cross-functional collaboration: Illustrate your ability to partner with business and technical stakeholders, facilitating alignment and managing vendors effectively.
  • Demonstrate problem-solving and adaptability: Be ready to share instances where you navigated ambiguity, solved complex issues, and adapted to evolving business priorities.

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