Support Engineer SQL Experience

Overview

We are seeking a Support Engineer SQL Experience at Hire Overseas. In this role, you will act as the first responder between users and the product engineering team on a fast-growing healthcare technology platform. This is not a help desk role or a purely reactive support position.

Responsibilities

You will own and manage the following tasks:

• Technical Triage and First Response: Diagnose production issues using runbooks and your technical judgment.
• Production Investigation and Troubleshooting: Navigate production databases, use SQL, command-line tools, and scripts to identify and resolve issues.
• Engineering Collaboration: Translate user issues into clear technical bug reports and work directly with engineers via Slack and issue trackers.
• User Onboarding and Access Management: Handle account resets, permission changes, and configuration fixes.
• Operational Tracking and Documentation: Maintain issue trackers and improve troubleshooting documentation.

Qualifications

The ideal candidate possesses:

• 3 to 5+ years in support, software, or data engineering roles.
• Experience in startups, agencies, or high-agency environments.
• A strong technical foundation with working knowledge of SQL, APIs, logs, or scripting.
• Excellent written English skills to explain technical issues simply.
• A strong sense of ownership with urgency and attention to detail.

Nice to Have

• Prior roles as a software engineer, data engineer, or embedded support engineer.
• Experience with SaaS, AI, or healthcare technology platforms.
• Familiarity with tools like Slack, Linear, HelpScout, and Notion.
• Background in healthcare tech, RCM, or regulated software environments.
• Experience with APIs, integrations, or workflow platforms.

Why You’ll Want to Join

• Paid in USD on a bi-monthly schedule.
• Up to 14 days of Paid Time Off from day one plus holidays.
• 100% remote work setup for maximum productivity.
• A high ownership role directly embedded with product and engineering teams.
• An opportunity to impact a healthcare platform affecting real patient outcomes.

How to Apply

Please include your updated resume and a 1–2 minute Loom video explaining your technical background and experience handling production issues or user-facing problems. Only candidates who submit a Loom video will be considered.

Key skills/competency

• SQL
• Troubleshooting
• Technical Support
• Production Investigation
• Engineering Collaboration
• Startup Environment
• Healthcare Technology
• Runbooks
• API
• Documentation