Manager, Physical Therapist

About The Role

The Physical Therapy Manager leads a remote team of physical therapists and contributes to the overall development of Hinge Health’s PT organization by driving key operational projects and clinical initiatives. You’ll ensure PTs are effectively evaluating and treating members in a cost-effective, AI and tech-enabled, scalable care model, while fostering a culture of innovation, continuous learning, and improvement. Hinge Health PTs are on the leading edge of virtual MSK care enabled by advanced technology—this role is your opportunity to help define what that looks like at scale and to execute the product vision.

What You’ll Accomplish

• Lead a team of PTs: Manage and coach a team of up to 16 PTs to deliver high-quality virtual care, including performance management, coaching, and career development.
• Drive quality outcomes: Support your team in meeting and improving PT service-level agreements, caseload management, documentation standards, and clinical compliance.
• Enable technology-forward care: Strengthen PTs’ digital health efficacy, ensuring a best-in-class telehealth experience and strong member outcomes supported by Hinge Health’s tools and technology.
• Improve operations: Lead and contribute to operational projects that improve key business and clinical outcomes, using data and qualitative feedback to identify, test, and scale improvements.
• Lead through change: Mobilize and coach your team through ongoing change in a fast-moving environment, aligning stakeholders and maintaining high engagement and outcomes.
• Collaborate cross-functionally: Partner closely with Clinical & Operational leaders and Product to drive a seamless care experience and company objectives.

Who You Are

• Team Management: Monitors, coaches, and drives performance improvement for direct reports relative to PT outcomes. Adept supervising a large, remote team (up to 16 PTs) while shaping culture, developing direct reports, and strengthening the team for the future.
• Problem Solving: Navigates ambiguity and uses sound clinical and operational judgment to resolve complex issues and align stakeholders to high-quality decisions.
• Operational Improvement: Uses data and qualitative feedback to identify and execute operational improvements through experiments, SOP designs, and outcome monitoring.
• Change Management: Fosters a change agile team by guiding the team through frequent changes in workflows, tools, and priorities while maintaining performance and engagement.
• Effective Communication: Communicates clearly and consistently with direct reports, leadership, and cross-functional collaborators.
• AI and Technology Enablement: Models and drives team’s learning, adoption, and support of technology, including AI-enabled workflows, while preserving trust and outcomes.

Basic Qualifications

• Doctorate in Physical Therapy (DPT)
• Active physical therapy license in the United States, in good standing.
• 5+ years of direct people management experience with at least 6-8 clinical direct reports (e.g., PTs, PTAs, or similar), including performance management and coaching.
• Demonstrated success leading teams in an ambitious environment while meeting/exceeding business and clinical goals.
• Strong written and verbal communication skills; able to clearly communicate expectations, feedback, and decisions with direct reports, leaders, and cross-functional partners.
• Ability to lead teams in all U.S. time zones.

Preferred Qualifications

• Experience leading operational projects requiring significant change management and cross-functional alignment.
• Experience in digital health and/or leading clinicians in a remote, distributed setting.
• Demonstrated use of AI to improve own or team’s performance and/or processes.
• Prior experience managing larger clinical teams (10–16+ direct reports), particularly PTs.
• Experience with large-scale operations, workforce planning, or cost-improvement initiatives tied to budget/P&L.

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.

Key skills/competency

• Physical Therapist Manager
• Team Management
• Remote Team Leadership
• Clinical Operations
• Operational Improvement
• Digital Health
• AI Enablement
• Change Management
• Problem Solving
• Cross-functional Collaboration