Sr. Director Technology Optimization
Hims & hers
Job Overview
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Job Description
About Hims & Hers
Hims & Hers is the leading health and wellness platform, dedicated to helping people feel great through better health. We are revolutionizing healthcare by prioritizing the customer and providing access to care that is affordable, accessible, and personal, covering everything from diagnosis to treatment and delivery. Recognizing that no two individuals are alike, we offer personalized care designed for optimal results. By normalizing health & wellness challenges and innovating solutions, we empower our customers to achieve better health outcomes.
Hims & Hers is a publicly traded company on the NYSE under the ticker symbol “HIMS.” To discover more about our brand and offerings, please visit hims.com/about and hims.com/how-it-works. For details on our exceptional benefits, culture, and talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role: Sr. Director Technology Optimization
We are seeking a visionary and strategic Sr. Director Technology Optimization to lead the transformation of our Clinical and Customer Operations. This individual will be a key member of the leadership team, responsible for defining and executing the strategy for a critical segment of our operational technology. The role demands a combination of profound technical expertise, strategic foresight, and a proven ability to lead teams. You will collaborate closely with leaders across engineering, data science, clinical, and business functions to translate a bold vision into a portfolio of impactful, scalable, and ethical AI solutions that drive significant business growth and enhance our customers' well-being.
Key Responsibilities
- Build, lead, and scale a high-performing team of technology professionals, encompassing hiring, mentoring, and developing senior talent.
- Define and own the product vision, strategy, and multi-year roadmap for your specific area.
- Act as a key thought leader in technology and AI product innovation, influencing senior leadership on investments and strategic direction for your domain.
- Drive the end-to-end execution of your team's product portfolio, establishing processes and standards that ensure the delivery of high-quality, impactful solutions.
- Foster a culture of deep customer empathy, data-driven decision-making, and rapid experimentation to accelerate learning and innovation.
- Partner with senior leaders across the company to ensure strategic alignment and resource allocation for your team's technology priorities.
- Establish and champion a robust framework for the ethical and responsible development of AI, ensuring fairness, transparency, and patient privacy are at the core of your products.
What You Bring
- A Bachelor's Degree in Computer Science, Data Science, Engineering, or a related technical field; an advanced degree (MBA, PhD) is preferred, but not required.
- 10+ years of product and technology experience, with at least 5 years in a people management role leading technical teams.
- Exceptional strategic and business acumen, with experience translating high-level business objectives into a clear, investable product strategy that drives measurable results.
- Outstanding communication, influence, and executive presence, with a demonstrated ability to align and inspire senior leadership and cross-functional teams.
- Proven success in building and leading high-performing product management teams in a fast-paced environment.
- Experience in healthcare, telehealth, or other regulated industries is preferred.
- A deep passion for leveraging technology to solve complex problems, improve healthcare outcomes, and deliver exceptional customer experiences.
Benefits & Culture Highlights
Hims & Hers offers competitive salary & equity compensation for full-time roles, unlimited PTO, company holidays, and quarterly mental health days. Our comprehensive health benefits include medical, dental & vision, and parental leave. Employees can also participate in an Employee Stock Purchase Program (ESPP) and 401k benefits with employer matching contributions. We also organize offsite team retreats.
We are dedicated to building a diverse workforce that prioritizes ethics, wellness, and a strong sense of belonging. We encourage all qualified individuals to apply, even if their background isn't a perfect match.
Key skills/competency
- Technology Optimization
- Product Strategy
- AI Solutions Development
- Team Leadership
- Operational Technology
- Data-Driven Decision Making
- Strategic Planning
- Cross-functional Collaboration
- Ethical AI
- Healthcare Technology
How to Get Hired at Hims & hers
- Research Hims & Hers' culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their patient-first approach and flexible/remote work environment.
- Tailor your resume for technology optimization: Highlight experience in operational technology, AI strategy, product leadership, and scaling teams, using keywords from the Sr. Director Technology Optimization job description.
- Showcase healthcare industry expertise: Emphasize any background in telehealth, healthcare technology, or regulated industries, demonstrating your ability to navigate complex environments.
- Prepare for leadership and strategy questions: Be ready to discuss how you've built high-performing teams, defined product roadmaps, and driven strategic technology initiatives, especially those involving AI and optimization.
- Demonstrate ethical AI commitment: Articulate your understanding and approach to ethical AI development, patient privacy, and data transparency, aligning with Hims & Hers' values.
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