Operations Manager Telehealth Provider Engagement @ Hims & hers
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About Hims & Hers
Hims & Hers is the leading health and wellness platform on a mission to help the world feel great through better health. They are redefining healthcare by putting the customer first, delivering access to care that is affordable, accessible, and personal from diagnosis to treatment and delivery.
About the Role
The Operations Manager Telehealth Provider Engagement is a strategic and execution-driven role within the Telehealth Operations team. Reporting to the Associate Director of Care Team Acquisition & Engagement, you will work closely with a Senior Operations Associate to design and operationalize programs that improve the experience, performance, and retention of Care Team members including MDs, NPs, and RNs.
Key Responsibilities
- Care Team Engagement & Retention: Develop long-term engagement strategies, design persona-based initiatives, and utilize provider feedback to improve platform operations.
- Performance & Experience Management: Create frameworks and dashboards to track provider performance and satisfaction, and run experiments to optimize outcomes.
- Data-Driven Strategy & Execution: Leverage SQL, Looker, and Google Sheets to analyze trends and support a patient and provider-first mindset with actionable insights.
Required Qualifications
- 8+ years of experience in strategy, operations, or analytics in a high-growth DTC or marketplace setting.
- Strong analytical skills with proficiency in SQL, Looker, and spreadsheet modeling.
- Ability to drive complex, cross-functional initiatives from concept to execution.
- Clear communicator capable of distilling complex data into compelling narratives.
- Experience working with specialized workforces such as clinical teams or customer support is a plus.
Benefits & Culture
Hims & Hers offers competitive salary and equity compensation, unlimited PTO, comprehensive health benefits, an Employee Stock Purchase Program, 401k with matching, and offsite team retreats. The company supports a talent-first flexible and remote work approach and is committed to diverse, ethical, and inclusive hiring.
Key skills/competency
- Telehealth
- Operations Management
- Provider Engagement
- Data Analysis
- SQL
- Looker
- Strategy
- Retention
- Dashboard Development
- Cross-functional Collaboration
How to Get Hired at Hims & hers
🎯 Tips for Getting Hired
- Customize your resume: Highlight direct operational and analytical experience.
- Research Hims & Hers: Understand the company culture and telehealth initiatives.
- Showcase technical skills: Emphasize SQL, Looker, and data analysis competence.
- Prepare for cross-functional questions: Discuss collaboration in diverse team settings.