Assistant Manager - Transport
Hilton · Bengaluru North, Karnataka, India
- On site
- Full-time
- ₹700,000 / year
- Bengaluru North, Karnataka, India
Job highlights
- Manage daily transport operations and fleet.
- Lead and train a team of drivers.
- Ensure excellent guest transportation services.
- Oversee compliance, safety, and budget.
- Coordinate logistics and report on activities.
About the role
About Hilton
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Assistant Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.What will I be doing?
Operational Management
- Supervise and coordinate daily transport operations for guest pickups, airport transfers, staff transportation, and hotel vehicle requirements.
- Ensure all vehicles are maintained in excellent working condition and comply with statutory regulations.
- Monitor vehicle schedules, route planning, and fuel efficiency.
- Maintain transport logs, trip sheets, and documentation accurately.
Team Management
- Supervise, train, and guide drivers and transport staff.
- Prepare duty rosters and manage shift allocations.
- Ensure drivers adhere to grooming standards, service etiquette, and safety protocols.
- Conduct regular performance reviews and coaching sessions.
Guest Service Excellence
- Ensure timely and professional guest transportation services.
- Address and resolve guest transport-related concerns promptly.
- Coordinate closely with Front Office, Concierge, and Sales teams for VIP movements and special events.
Compliance & Safety
- Ensure compliance with local transport laws, insurance requirements, and safety regulations.
- Conduct regular vehicle inspections and safety audits.
- Monitor driver licenses, renewals, and statutory documentation.
Cost & Budget Control
- Monitor fuel consumption and vehicle maintenance costs.
- Assist in preparing transport department budgets.
- Identify opportunities for cost optimization and operational efficiency.
Coordination & Reporting
- Prepare monthly transport reports including usage, expenses, and maintenance records.
- Coordinate with vendors for vehicle servicing, repairs, and rentals.
- Assist in planning transport logistics for large events and conferences.
Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
- Minimum 3–5 years of experience in transport or fleet management, preferably in the hospitality industry.
- Strong knowledge of local traffic regulations and vehicle maintenance.
- Proven experience in team supervision.
What are we looking for?
An Assistant Front Desk Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Operational Management
- Supervise and coordinate daily transport operations for guest pickups, airport transfers, staff transportation, and hotel vehicle requirements.
- Ensure all vehicles are maintained in excellent working condition and comply with statutory regulations.
- Monitor vehicle schedules, route planning, and fuel efficiency.
- Maintain transport logs, trip sheets, and documentation accurately.
Team Management
- Supervise, train, and guide drivers and transport staff.
- Prepare duty rosters and manage shift allocations.
- Ensure drivers adhere to grooming standards, service etiquette, and safety protocols.
- Conduct regular performance reviews and coaching sessions.
Guest Service Excellence
- Ensure timely and professional guest transportation services.
- Address and resolve guest transport-related concerns promptly.
- Coordinate closely with Front Office, Concierge, and Sales teams for VIP movements and special events.
Compliance & Safety
- Ensure compliance with local transport laws, insurance requirements, and safety regulations.
- Conduct regular vehicle inspections and safety audits.
- Monitor driver licenses, renewals, and statutory documentation.
Cost & Budget Control
- Monitor fuel consumption and vehicle maintenance costs.
- Assist in preparing transport department budgets.
- Identify opportunities for cost optimization and operational efficiency.
Coordination & Reporting
- Prepare monthly transport reports including usage, expenses, and maintenance records.
- Coordinate with vendors for vehicle servicing, repairs, and rentals.
- Assist in planning transport logistics for large events and conferences.
Qualifications & Experience
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
- Minimum 3–5 years of experience in transport or fleet management, preferably in the hospitality industry.
- Strong knowledge of local traffic regulations and vehicle maintenance.
- Proven experience in team supervision.
Key skills/competency
- Transport Operations Management
- Fleet Management
- Team Leadership
- Guest Service Excellence
- Budget Control
- Logistics Coordination
- Compliance and Safety
- Performance Management
- Vehicle Maintenance
- Hospitality Industry Experience
Skills & topics
- Assistant Manager
- Transport
- Fleet Management
- Hospitality
- Operations Management
- Team Leadership
- Guest Services
- Logistics
- Vehicle Maintenance
- Budget Control
- Hilton Bangalore
How to get hired
- Tailor your resume: Highlight experience in transport, fleet management, and team supervision, aligning with Hilton's standards.
- Showcase hospitality skills: Emphasize guest service excellence and coordination with hotel departments.
- Prepare for interviews: Be ready to discuss operational management, team leadership, and problem-solving scenarios.
- Research Hilton's values: Understand their commitment to guest delight and team member growth.
Technical preparation
Master local traffic laws and regulations.,Understand vehicle maintenance best practices.,Familiarize with route planning software.,Learn transport log and reporting systems.
Behavioral questions
Describe a time you resolved a guest transport issue.,How do you ensure driver safety and compliance?,Share experience managing a transport team.,How do you optimize transport operational efficiency?
Frequently asked questions
- What are the primary responsibilities of an Assistant Manager Transport at Hilton Bangalore?
- The Assistant Manager Transport at Hilton Bangalore is responsible for overseeing all daily transport operations, including guest pickups, airport transfers, and staff transportation. This includes ensuring vehicle maintenance, compliance with regulations, managing drivers, and coordinating logistics for events.
- What qualifications are preferred for the Assistant Manager Transport role at Hilton?
- A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. Additionally, 3-5 years of experience in transport or fleet management, preferably within the hospitality industry, is required. Strong knowledge of local traffic laws and team supervision experience are also key.
- How does Hilton ensure guest service excellence in its transport operations?
- Hilton ensures guest service excellence by focusing on timely and professional transportation, promptly addressing guest concerns, and coordinating closely with other hotel departments like Front Office and Concierge to manage VIP movements and special events seamlessly.
- What is the work arrangement for the Assistant Manager Transport at Hilton Bangalore?
- The Assistant Manager Transport position at Hilton Bangalore is a full-time role, indicating a consistent work schedule within the operational needs of the hotel's transport department.
- What kind of reporting is expected from the Assistant Manager Transport?
- The Assistant Manager Transport is expected to prepare monthly reports detailing transport usage, expenses, and maintenance records. They will also coordinate with vendors and assist in planning logistics for large events and conferences.
- How can I demonstrate my team management skills for this Assistant Manager role at Hilton?
- To demonstrate your team management skills, highlight your experience in supervising, training, and guiding drivers and transport staff. Mention your ability to prepare duty rosters, manage shifts, and conduct performance reviews and coaching sessions, ensuring adherence to grooming and safety standards.