Manager, Knowledge Base

@ HighLevel

About HighLevel

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that supports over 2 million businesses worldwide. The platform processes billions of API hits and message events, handling massive amounts of data across a global network of microservices.

Our People & Impact

With over 1,500 team members in 15+ countries, HighLevel thrives in a global, remote-first environment that emphasizes creativity, collaboration, and customer impact.

Role Overview - Manager, Knowledge Base

As Manager, Knowledge Base, you will lead a team focused on creating and refining help documentation, video content, and customer-facing resources that align with product launches and user needs.

Key Responsibilities

• Lead and mentor a team of Knowledge Base Associates.
• Monitor, audit, update, and create help documentation.
• Develop and implement strategies for enhanced video content.
• Collaborate with Product Marketing, Product Managers, and Development Teams.
• Support execution of product-related initiatives across teams.

What You Bring

• Proven leadership and team management experience.
• Deep knowledge of the HighLevel platform.
• Exceptional writing and communication skills.
• Strong organizational skills with attention to detail.
• Experience with video editing and graphic design tools.

Education & Experience

Minimum 3 years experience in marketing communications or related fields with at least 1 year in a leadership role. Extensive experience with HighLevel products and a background in small/local business marketing is required.

Equal Employment Opportunity

HighLevel is an Equal Opportunity Employer. Information is retained for compliance purposes only and does not affect hiring decisions.

Key skills/competency

Leadership, Knowledge Base, Documentation, Content Creation, Video Editing, Team Management, Communication, Organization, Product Marketing, Customer Focus