Bartender
Highgate · New York, NY
- On site
- Temporary
- $45,000 / year
- New York, NY
Job highlights
- Mix and serve drinks to guests and servers.
- Maintain bar setup, cleanliness, and inventory.
- Provide friendly, courteous, and professional service.
- Adhere to hotel standards and state liquor laws.
- Ensure overall guest satisfaction and safety.
About the role
About Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.
Overview of the Bartender Role
The Bartender is responsible for the complete set up of the bar area and the mixing of drinks for all guests and servers. This role requires maintaining the service and cleanliness of the bar area, ensuring quality service, guest satisfaction, and control over liquor inventory.
Responsibilities
- Maintain a warm and friendly demeanor at all times.
- Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
- Set up the bar according to hotel standards and ensure that guests are served promptly and efficiently.
- Prepare beverages and cocktails according to the hotel’s mixing and presentation standards.
- Serve guests with all beverage requirements in a friendly, courteous and professional manner.
- Break down bar after the completion of functions, storing liquor, supplies and equipment according to the hotel’s standards.
- Follow all state liquor laws.
- Know hotel services and facilities.
- Abide by all hotel policies and safety rules.
- Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests.
- Respond to guests’ problems, complaints and accidents.
- Be familiar with all fire exit locations and fire extinguisher locations and know how to operate.
- Ensure that the bar and service areas are kept clean and tidy during service.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Key skills/competency
- Customer Service
- Mixology
- Beverage Preparation
- Inventory Management
- Food & Beverage Operations
- Guest Relations
- Point of Sale (POS) Systems
- Teamwork
- Problem Solving
- Communication Skills
Skills & topics
- Bartender
- Mixology
- Beverage Service
- Customer Service
- Hospitality
- Hotel Bar
- New York City
- Times Square
- Highgate Hotels
- Bar Staff
How to get hired
- Research Highgate's culture: Understand their global reach, hotel portfolio, and focus on innovation and asset value.
- Tailor your resume: Highlight relevant experience in bartending, mixology, customer service, and any hotel or hospitality background.
- Showcase your skills: Emphasize your ability to maintain a friendly demeanor, prepare beverages to standard, and manage inventory.
- Prepare for behavioral questions: Be ready to discuss how you handle intoxicated guests, resolve complaints, and work in a fast-paced environment.
- Demonstrate flexibility: Mention your availability for flexible hours and your ability to stand for extended periods.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Bartender at Highgate?
- As a Bartender at Highgate, your key responsibilities include setting up the bar, mixing and serving drinks, maintaining bar cleanliness and inventory, ensuring guest satisfaction, and adhering to all state liquor laws and hotel policies.
- What qualifications are preferred for the Bartender position at Highgate?
- A High School diploma or equivalent is preferred. Experience in a hotel or a related hospitality field is also advantageous for the Bartender role at Highgate.
- Does the Bartender role at Highgate require physical stamina?
- Yes, the Bartender role requires medium physical work, including exerting up to 50 pounds of force occasionally to lift or move objects, and the ability to stand during the entire shift.
- How important is customer service for a Bartender at Highgate?
- Customer service is paramount. The role requires maintaining a warm, friendly, and courteous demeanor, being attentive to guests, and effectively handling any concerns or issues to ensure overall guest satisfaction.
- What does Highgate look for in a Bartender's communication skills?
- Highgate seeks Bartenders who can effectively communicate verbally and in writing with all levels of employees and guests. Strong listening, understanding, and clarifying skills are essential for addressing concerns.
- Is flexibility required for the Bartender position at Highgate?
- Yes, the Bartender position may require flexible and long hours at times, depending on the needs of the hotel and scheduling.
- How does Highgate ensure safe alcohol service for their Bartenders?
- Highgate ensures safe alcohol service by requiring Bartenders to follow prescribed procedures, be aware of policies for handling intoxicated guests, and comply with all state liquor laws.
- What training and development opportunities are available for Bartenders at Highgate?
- Bartenders are required to attend all hotel meetings and trainings. The role also offers opportunities for cross-training in other hotel-related areas, encouraging professional development.