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Digital Product Support - Customer Service

Hibu

Cedar Rapids, Iowa, United StatesOn Site

Original Job Summary

Digital Product Support - Customer Service

Starting at $17.00/hour with an opportunity to earn up to a $4000 quarterly performance-based bonus! Bilingual candidates (English/Spanish) receive an additional hourly differential.

If you love supporting small businesses, helping people, and problem-solving, this role is for you. Join Hibu, a leading Digital Marketing provider for small to medium-sized businesses, and benefit from over 6 weeks of intensive training designed to set you up for success.

Primary Responsibilities

  • Answer incoming calls/emails and collect issue details.
  • Support Hibu products including Websites, Listings, Reviews, Reputation, Search, Display, SEO, and Social.
  • Assist customers with changes to Digital Products as defined.
  • Research and diagnose technical issues using Salesforce CRM and other tools.
  • Document and follow-up on customer queries and resolutions.
  • Liaise with internal/external contacts regarding product modifications.

Competencies / Critical Skills

  • Knowledge of Photoshop and other editing tools.
  • Effective verbal and written communication skills.
  • Exceptional customer service and telephone experience.
  • Ability to multitask and work independently.
  • Positive attitude towards change, organizational and detail-oriented skills.

Key skills/competency

Digital Support, Customer Service, Salesforce, Photoshop, Communication, Multitasking, Problem-solving, Training, Bilingual, Technical Support

How to Get Hired at Hibu

🎯 Tips for Getting Hired

  • Research Hibu's culture: Understand their digital marketing focus and training.
  • Customize your resume: Highlight customer service and technical skills.
  • Prepare for interviews: Practice call center and problem-solving scenarios.
  • Showcase bilingual abilities: Emphasize English/Spanish proficiency prominently.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce CRM usage and support documentation.
Practice troubleshooting digital product issues.
Enhance skills in Photoshop and editing tools.
Familiarize with call center technology functionalities.

Behavioral Questions

Describe a time you solved customer issues.
Explain handling high-pressure calls effectively.
Discuss teamwork in cross-functional support scenarios.
Share experiences adapting to change positively.