Account Manager Print and POS

About HH Global

HH Global is a leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership, and advanced sustainability capabilities. We deliver at scale through industry-leading technology and passionate expertise.

With over 4,500 colleagues, 26 creative studios, and more than 5,800 strategic supplier partners across 64 countries, we collaborate with top talent globally to partner with our clients and create significant impact through innovative ideas.

Purpose of the Job

Our Account Managers are responsible for managing and delivering solutions for our clients by working closely with internal teams and local partners. You'll need experience working with clients and delivering ongoing solutions to resolve their challenges, taking ownership of various relationships and developing them further.

This exciting opportunity is to serve a market-leading global client in the confectionary/FMCG sector. You will work on a range of projects for both retail and out-of-home environments. Solutions will be varied and include temporary and permanent point-of-sale materials (POSM), 2D print, 3D print, vinyl/stickers, signage, and visibility collateral, which might include flags, A-frames, range + price boards, etc.

This role operates on a blended basis between the local HH Global office, client/vendor site(s), and home as necessary.

Please submit your resume/application in English. Failure to do this will mean your details will not be reviewed.

Key Responsibilities

• Take briefs from the client, including full specification details and deadline dates, and manage project delivery from start to finish, suggesting alternative options and innovation where possible – own the process.
• Provide technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service.
• Monitor projects to ensure they are delivered to specification and on time, while implementing new methods and procedures as required – collaborate across multiple teams and utilize HH Global’s full-service offering.
• Deliver contractual requirements, prepare presentations, and complete necessary account administration and reporting while keeping accurate records.
• Agree and manage budgets and P&Ls, ensuring profit is maximized through analysis of performance.
• Deliver services to meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies.

Knowledge, Skills + Experience

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs.
• Commercial bias/understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills.
• Project Management mindset - process-driven with a focus on sales and business development.
• Experience in troubleshooting unexpected project issues and implementing preventative measures.
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority.
• Fluency in Greek and English.

We thank all applicants for their interest in a career with us. HH Global is an equal opportunities employer and welcomes all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com.

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and/or CIFAS checks.

Key skills/competency

• Account Management
• Client Relationship Management
• Project Management
• Print Production
• Point of Sale (POS)
• Retail Marketing
• FMCG
• Budget Management
• Supplier Management
• Sales and Business Development