Trainee Process Consultant
@ HGS

Bengaluru, Karnataka, India
$35,000
On Site
Full Time
Posted 19 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @hgs.com
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Job Details

Overview

The Trainee Process Consultant at HGS utilizes excellent technical product knowledge and superior customer service skills to troubleshoot customer issues and ensure a positive experience.

Duties & Responsibilities

The role includes engaging customers in a conversational manner, investigating and clarifying consumer comments, and multitasking efficiently while navigating systems and processes. The consultant recommends available service options when required, uses tact in handling frustrated customers, and accurately documents cases in the internal CRM. Reporting feedback that affects daily operations and upholding client core values is also expected. Meeting productivity standards is essential.

  • Efficient troubleshooting and customer engagement.
  • Multitasking and effective system navigation.
  • Accurate CRM documentation and feedback reporting.
  • Adherence to quality standards and training requirements.

Competency Requirements

Basic competencies include common consumer electronics, technical products, networking, Windows and Mac operating systems, and computer hardware. Expert competencies include customer service orientation, communication skills, computer navigation, sense of urgency, passion for excellence, teamwork, work organization, product knowledge, and analytical/problem solving skills.

Reports To

Team Leader and/or Shift Manager

Education & Experience

Completed at least Senior High School with a minimum of 6 months of experience in technical support or customer service. Familiarity with CRM and case management is preferred.

Work Environment & Demands

Work is performed in a professional office setting requiring graveyard shifts, flexible scheduling, and potential overtime, weekends, or holidays. Product-specific training and certification are mandatory and quality performance standards must be maintained.

Key skills/competency

Customer Service, Technical Support, CRM, Troubleshooting, Communication, Multitasking, Product Knowledge, Problem Solving, Teamwork, Time Management

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How to Get Hired at HGS

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and CRM experience.
  • Prepare for interviews: Practice problem-solving examples.
  • Research HGS: Understand their core values and culture.
  • Showcase multitasking skills: Emphasize task prioritization.

📝 Interview Preparation Advice

Technical Preparation

Review technical product basics.
Practice CRM system navigation.
Study computer hardware manuals.
Brush up on operating systems.

Behavioral Questions

Describe handling an upset customer.
Explain multitasking under pressure.
Discuss teamwork in problem resolution.
Share a time you prioritized tasks.

Frequently Asked Questions