Customer Service Representative
HGS · United States
- Hybrid
- Internship
- $49,920 / year
- United States
Job highlights
- Sell and upsell via inbound calls.
- Meet customer needs and recommend products.
- Use multiple computer systems daily.
- Achieve key performance indicators.
- Receive excellent employee benefits.
About the role
About the Role
As a Customer Sales Representative, you will have the ability to work in a collaborative and engaging environment with one goal: making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience.
Day in the Life
Communicate with customers through inbound calls. You’ll sell, upsell, and cross-sell, identify the unique needs of each customer. Deliver maximum value when selling products and services such as Cable TV, Satellite TV, Internet, Phone and more.
Identify customer needs through active listening to answer questions and make product recommendations based on the customers' needs.
Sales Professionals receive 20-40 inbound customer prospects per day in a fast-paced, call center environment. Your goal is to close the sale in just one call by using a consultative and customer-focused approach. Use multiple computer systems to research products, services, common problems and solutions offered. Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time. Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service. Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators.
Why Choose HGS?
HGS is a global leader in customer experience management. With more than 18,000+ employees spread across 9 countries; our mission is to make our clients more competitive by providing exceptional customer experiences. Powered by a people first philosophy and experience serving hundreds of the world’s leading brands, HGS is the perfect place to build your future!
Benefits
- Starting at $12 to 16 hourly (depending on experience) and overtime opportunities
- Best in class medical, dental, vision benefits
- Tuition Reimbursement
- Refer-A-Friend bonuses
- Employee assistance programs
- Flexible Schedule Options
- Career advancement in a fast growing organization
- People focused environment where you’ll make lifetime connections and friendships
What We Are Looking For
So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people's day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you will love this opportunity!
Requirements
- You are at least 18 years of age
- You have a High School Diploma or equivalent
- You have at least 6 months of customer service experience and you understand the value of coaching / feedback
- Demonstrate a caring, supportive and friendly nature in every interaction
- You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
- You’re familiar with Android and IOS mobile applications
- You’re results oriented and comfortable providing customers with recommendations and solutions
Key skills/competency
- Customer Sales Representative
- Customer Service
- Sales
- Communication Skills
- Problem Solving
- Active Listening
- Upselling
- Cross-selling
- Computer Systems
- Customer Experience
Skills & topics
- Customer Service
- Sales
- Customer Sales Representative
- Inbound Calls
- Upselling
- Cross-selling
- Customer Experience
- Call Center
- Communication Skills
- Problem Solving
How to get hired
- Tailor your resume: Highlight customer service and sales experience. Quantify achievements.
- Craft a compelling cover letter: Express enthusiasm for HGS and the role.
- Prepare for interviews: Practice answering behavioral questions about sales and service.
- Showcase computer skills: Be ready to demonstrate your ability to learn new systems.
- Emphasize your people skills: Highlight your ability to connect with customers.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the hourly pay for a Customer Sales Representative at HGS?
- The hourly pay for a Customer Sales Representative at HGS starts at $12 to $16, depending on experience, with opportunities for overtime.
- Does HGS offer benefits for Customer Sales Representatives?
- Yes, HGS offers a comprehensive benefits package including medical, dental, vision, and tuition reimbursement.
- What is the primary responsibility of a Customer Sales Representative at HGS?
- The primary responsibility is to handle inbound calls, identify customer needs, recommend and sell products/services, and provide an excellent customer experience.
- Is there outbound calling required for this role at HGS?
- No, there is no outbound calling required. Sales professionals receive inbound customer prospects daily.
- What kind of training is provided for new Customer Sales Representatives at HGS?
- HGS provides training to make you an expert in your field, enabling you to confidently deliver an amazing customer experience and meet key performance indicators.
- What are the minimum age and education requirements for this position?
- You must be at least 18 years of age and have a High School Diploma or equivalent.
- How important is computer proficiency for this role?
- Computer proficiency is very important. You will be working with multiple computer systems and monitors throughout your day.
- Are there opportunities for career advancement at HGS?
- Yes, HGS is a fast-growing organization and offers career advancement opportunities within the company.
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