Customer Service Representative
HGS · United States
- Hybrid
- Internship
- $37,440 / year
- United States
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Engage customers via inbound calls to sell and recommend services.
- Identify customer needs and provide solutions effectively.
- Utilize multiple computer systems for research and documentation.
- Aim to close sales in one call using a consultative approach.
- Benefit from training, coaching, and career advancement opportunities.
About the role
Customer Sales Representative - Make a Positive Impact!
As a Customer Sales Representative, you will have the ability to work in a collaborative and engaging environment with one goal: making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience.
A Day in the Life of a Customer Sales Representative:
- Communicate with customers through inbound calls, focusing on selling, upselling, and cross-selling.
- Identify unique customer needs and recommend products/services like Cable TV, Satellite TV, Internet, and Phone.
- Use active listening to answer questions and make product recommendations based on customer needs.
- Handle 20-40 inbound customer prospects per day, aiming to close sales in a single call.
- Utilize multiple computer systems to research products, services, problems, and solutions.
- Document customer interactions, needs, and outcomes accurately.
- Create a positive customer experience through exceptional communication and ownership.
- Participate in regular 1:1 coaching sessions with supervisors to meet key performance indicators.
Why Choose HGS?
HGS is a global leader in customer experience management with over 18,000 employees in 9 countries. Our mission is to make clients more competitive by providing exceptional customer experiences. We are powered by a people-first philosophy and have experience serving hundreds of the world's leading brands, making HGS the perfect place to build your future!
Benefits and Perks:
- Starting hourly wage of $12 to $16, with overtime opportunities.
- Comprehensive medical, dental, and vision benefits.
- Tuition Reimbursement program.
- Refer-A-Friend bonuses.
- Employee Assistance Programs.
- Flexible Schedule Options.
- Career advancement opportunities in a fast-growing organization.
- A people-focused environment fostering lifetime connections and friendships.
What We Are Looking For:
We seek problem-solvers who are passionate about making a positive impact. If you are compassionate, energetic, bold, and understand the power of a single interaction, you will thrive in this role.
Requirements:
- Must be at least 18 years of age.
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Understanding of the value of coaching and feedback.
- Demonstrate a caring, supportive, and friendly nature in every interaction.
- Computer savvy, comfortable working with multiple computer systems and monitors.
- Familiarity with Android and iOS mobile applications.
- Results-oriented with the ability to provide customer recommendations and solutions.
Key Skills/Competency:
- Customer Service
- Sales
- Inbound Calls
- Upselling
- Cross-selling
- Active Listening
- Computer Systems
- Problem Solving
- Communication Skills
- Customer Experience
Skills & topics
- Customer Service Representative
- Sales
- Customer Experience
- Inbound Calls
- Upselling
- Cross-selling
- Customer Support
- Call Center
- Client Services
- Customer Relations
How to get hired
- Tailor your resume: Highlight your customer service experience, sales achievements, and computer proficiency to match HGS's needs for a Customer Sales Representative.
- Craft a compelling application: Clearly articulate your passion for customer service and your ability to make a positive impact in your cover letter.
- Prepare for interviews: Be ready to discuss your problem-solving skills, communication abilities, and how you handle customer interactions.
- Showcase your technical skills: Emphasize your comfort with multiple computer systems and mobile applications, as detailed in the job description.
- Understand HGS values: Research HGS's commitment to customer experience and their people-first philosophy to align your responses with their mission.
Technical preparation
Practice navigating multiple computer systems quickly.,Familiarize yourself with common mobile app interfaces (Android/iOS).,Learn about TV, satellite, internet, and phone services.,Develop speed and accuracy in data entry.
Behavioral questions
Describe a time you made a positive customer impact.,How do you handle customer needs and make recommendations?,Share an experience of using feedback for improvement.,How do you ensure exceptional communication in interactions?
Frequently asked questions
- What is the typical starting salary for a Customer Sales Representative at HGS?
- The starting hourly wage for a Customer Sales Representative at HGS ranges from $12 to $16, depending on your experience. Overtime opportunities may also be available.
- What kind of customer service experience is required for this role?
- HGS requires at least 6 months of customer service experience. They value candidates who understand the importance of coaching and feedback to improve customer interactions.
- Does HGS offer remote work options for Customer Sales Representatives?
- The job description mentions a fast-paced, call center environment and working at a desk with multiple monitors, suggesting an on-site or hybrid arrangement. Specific remote options are not detailed, so it's best to clarify during the application process.
- What are the key responsibilities of a Customer Sales Representative at HGS?
- Key responsibilities include communicating with customers via inbound calls, selling products and services, identifying customer needs, recommending solutions, using multiple computer systems, documenting interactions, and aiming for first-call resolution.
- What benefits does HGS offer to its employees?
- HGS offers a comprehensive benefits package including medical, dental, and vision insurance, tuition reimbursement, referral bonuses, employee assistance programs, and flexible schedule options.
- How does HGS support career growth for Customer Sales Representatives?
- HGS provides regular 1:1 coaching sessions with supervisors and emphasizes career advancement opportunities within their fast-growing organization, making it an ideal place to build your future.
- What specific products or services will I be selling as a Customer Sales Representative?
- As a Customer Sales Representative, you will be recommending and selling products and services such as Cable TV, Satellite TV, Internet, and Phone.
- Is there any outbound calling or customer prospecting involved in this role?
- No, this role focuses exclusively on inbound calls. HGS handles customer prospecting and outbound calling, so you will receive 20-40 inbound customer prospects daily.